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Jhoan
Scheduler Specialist
Contacto
Competencias
Provided support via calls and emails, addressing inquiries, and assisting clients and patients effectively.
Organized appointments and assistance schedules, ensuring smooth operations in healthcare settings and caregiver support.
Reviewed user-generated content for compliance, removing violations and maintaining platform safety standards.
Communicated effectively with insurance companies, patients, and caregivers to verify information and resolve issues.
Fluent in English, enabling clear, professional communication across diverse interactions.
Educación
Idiomas
Resumen
Experienced in healthcare support, appointment coordination, and social media content moderation. Skilled in client communication, documentation verification, and ensuring platform safety. Dedicated to delivering efficient, compliant, and empathetic assistance to diverse audiences.
Logros Clave
- Managed appointment scheduling and patient communication at ATLANTIC, ensuring accurate data entry and professional interaction.
- Overseeing caregiver assistance schedules and verifying documentation at ANCORA COLOMBIA, improving coordination efficiency.
- Reviewed and moderated social media content at TELEPERFORMANCE, ensuring compliance with safety standards and platform policies.
Experiencia
Scheduler Specialist
Answering calls and scheduling appointments for patients requesting consultations with primary care physicians., Assisting with appointment coordination and ensuring accurate patient information during the scheduling process.
Coordinator
Overseeing and coordinating assistance schedules in the USA., Verifying and maintaining up-to-date documentation for caregivers and patients., Communicating with insurance companies and third parties to verify information and resolve any issues.
Switchboard Agent
Answering calls and emails from patients regarding the services of the clinic I supported., Assisting senior patients with scheduling appointments, addressing inquiries, and verifying documents and authorizations.
Content Moderator
Reviewing and moderating user-generated content on a social media platform to ensure compliance with community guidelines., Identifying and taking action on content related to violence, sexual material, child exploitation, self-harm, and other policy violations., Meeting daily case targets while...