Jewel

HOUSEKEEPING SUPERVISOR

Making daily work plans.. Train housekeeping staff, including scheduling and assigning tasks.. Ensure all rooms and common areas are cleaned and maintained to high standards.. Develop and implement cleaning procedures and protocols.. Conduct quality control checks to ensure work meets established standards.. Maintain stocks and order cleaning products.. Restock beverages and food items in the mini-bar.. Provide honest, direct and timely feedback, helping employees understand their strengths and weaknesses, and dealing with poor performance.. Support the team during challenging situations and encourage staff to work toward their goals.. Address guests’ queries (e.g. on additional services).. Help guests retrieve lost items.. Ensure all assigned rooms are clean and tidy by the end of the shift.. Follow hotel security guidelines.. Attend the morning briefing every day and get information about arrivals/departures for the day’s operation, including loading/unloading guest bags and luggage.

HOUSEKEEPING SUPERVISOR

SENIOR ROOM ATTENDANT

Maintain and develop the public area.. Make sure all public area cleaning equipment is correctly maintained and serviced.. Clean all restaurants, wash rooms, pool area, kids club, guest reception, resort shop and offices every day.. Set up the cinema for guests.. Take extra responsibility for deep cleaning the public area.. Check guest wash rooms at all times and provide face towels and other related items.. Double-check the water pot every day and change the water tank on all the jetties.. Ensure a safe working environment for everyone working in the public area.. Undertake basic servicing and repair of all public area cleaning machinery.. Communicate with other staff and train them, giving them ideas on how to keep the whole resort area clean and tidy.. Get feedback about work from staff at the end of the day and double-check for unfinished jobs.. Stood, walked and moved during the entire shift and served multiple roles.. Followed instructions from managers and the executive housekeeper.. Maintained positive teamwork, cooperation and communication with all departments.. Maintained world-class brand standards, hygiene and safety.. Provided training on cleaning procedures, standards and guest service expectations.. Conducted inspections, addressed guest complaints and ensured proper maintenance.. Monitored and ordered cleaning supplies and equipment and ensured proper maintenance.. Handled guest requests, ensured prompt attention and collaborated with other departments.. Assisted with scheduling, budgeting and reporting.. Coordinated with other departments, such as the front desk, to ensure guest requests were met.. Assisted with managing inventory and ordering supplies.

ROOM ATTENDANT