Detail-oriented bilingual professional with over three years of experience in customer service, education, and team management. Skilled in curriculum design, problem-solving, and fostering multicultural environments, with proven ability to adapt to diverse roles and enhance operational and learning...
Handled customer inquiries across multiple channels at Amazon and Conduent, ensuring positive client experiences.
Delivered comprehensive English lessons, curriculum design, and extracurricular activities to diverse student groups.
Oversaw daily shop activities, staff performance, and inventory practices at Fotocopiadoras La Heroica de Cereté.
Produced and summarized multimedia content demonstrating bilingual communication skills and professional background.
FOTOCOPIAS LA HEROICA DE CERETÉ
Managed day-to-day operations, overseeing staff performance and customer service quality., Implemented training programs that improved staff productivity and service standards., Enhanced inventory management practices, reducing supply shortages and operational delays.
COLEGIO GIMNASIO ALBORADA (Avance universal)
Implemented innovative teaching strategies that improved student participation in oral activities by 25%., Designed educational resources to facilitate the understanding of complex grammatical structures.
INSTITUCIÓN EDUCATIVA MARCELIANO POLO
Applied project-based learning techniques to boost motivation and autonomous learning among high school students.
INSTITUCIÓN EDUCATIVA LICEO MONTESSORY
Led small group activities to encourage peer learning and fostered a supportive environment for language practice., Collaborated with colleagues to align curriculum with institutional goals and tailored materials to meet diverse student needs.
Bachelor
Diploma
Highschool diploma
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Designed and implemented educational programs and training modules aligning with international standards.
COLEGIO EL ROSARIO - ASPAEN
Collaborated in the design of the English curriculum, aligning it with international standards (CEFR)., Coordinated extracurricular English activities to encourage language practice outside the classroom.
COLEGIO LA SALLE MONTERÍA
Designed engaging lesson plans that improved students' language skills and fostered a positive learning environment in line with La Salle’s educational philosophy.
SERVICIO NACIONAL DE APRENDISAJE (SENA)
Trained over 50 students in workplace English, focusing on conversational skills relevant to the service sector.
INSTITUCIÓN EDUCATIVA WINDSOR ROYAL SCHOOL
Developed and delivered immersive English lessons, focusing on conversational skills and cultural awareness to help students reach higher language proficiency levels.
CONDUENT COLOMBIA S.A
Resolved issues efficiently by applying strong communication and problem-solving skills, contributing to positive client experiences., Achieved daily performance targets in a high-volume call center environment, recognized for maintaining high-quality service under pressure.
AMAZON OPERATION SERVICES COLOMBIA S.A.S
Resolved customer inquiries efficiently via phone, email, and chat, consistently addressing concerns and delivering personalized solutions., Demonstrated exceptional verbal and written communication skills in both English and Spanish, ensuring clear and concise explanations to enhance customer...
