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Jesús
Customer Service & Education Specialist with 3+ years of bilingual communication expertise
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Competencies
Handled customer inquiries across multiple channels at Amazon and Conduent, ensuring positive client experiences.
Delivered comprehensive English lessons, curriculum design, and extracurricular activities to diverse student groups.
Oversaw daily shop activities, staff performance, and inventory practices at Fotocopiadoras La Heroica de Cereté.
Produced and summarized multimedia content demonstrating bilingual communication skills and professional background.
Designed and implemented educational programs and training modules aligning with international standards.
Education
Languages
Summary
Detail-oriented bilingual professional with over three years of experience in customer service, education, and team management. Skilled in curriculum design, problem-solving, and fostering multicultural environments, with proven ability to adapt to diverse roles and enhance operational and learning...
Key Achievements
- Trained over 50 students in workplace English, enhancing conversational skills for the service sector.
- Implemented innovative teaching strategies improving student participation in oral activities by 25%.
- Managed daily operations, optimized staff performance, and improved service standards in a copy shop setting.
Experience
Personnel Management
Managed day-to-day operations, overseeing staff performance and customer service quality., Implemented training programs that improved staff productivity and service standards., Enhanced inventory management practices, reducing supply shortages and operational delays.
English teacher
Implemented innovative teaching strategies that improved student participation in oral activities by 25%., Designed educational resources to facilitate the understanding of complex grammatical structures.
English teacher
Applied project-based learning techniques to boost motivation and autonomous learning among high school students.
English teacher
Led small group activities to encourage peer learning and fostered a supportive environment for language practice., Collaborated with colleagues to align curriculum with institutional goals and tailored materials to meet diverse student needs.
English teacher
Collaborated in the design of the English curriculum, aligning it with international standards (CEFR)., Coordinated extracurricular English activities to encourage language practice outside the classroom.
English teacher
Designed engaging lesson plans that improved students' language skills and fostered a positive learning environment in line with La Salle’s educational philosophy.
English teacher
Trained over 50 students in workplace English, focusing on conversational skills relevant to the service sector.
English teacher
Developed and delivered immersive English lessons, focusing on conversational skills and cultural awareness to help students reach higher language proficiency levels.
Customer experience associate – Reservation agent
Resolved issues efficiently by applying strong communication and problem-solving skills, contributing to positive client experiences., Achieved daily performance targets in a high-volume call center environment, recognized for maintaining high-quality service under pressure.
Customer service representative – Amazon USA – Retail
Resolved customer inquiries efficiently via phone, email, and chat, consistently addressing concerns and delivering personalized solutions., Demonstrated exceptional verbal and written communication skills in both English and Spanish, ensuring clear and concise explanations to enhance customer...