Versatile hospitality professional with extensive experience in guest service, team leadership, and culinary support within international cruise environments. Committed to delivering exceptional guest experiences and operational excellence.
Exceptional ability to engage guests, address needs, and ensure a memorable experience.
Proven leadership in managing dining service teams, fostering cooperation and efficiency.
Deep understanding of menu offerings, dietary considerations, and service standards.
Efficient handling of ingredient procurement and inventory control to support kitchen operations.
Royal Caribbean Internacional
Greeted guests and answered questions about menu items., Provided excellent customer service to ensure repeat customers., Took orders from patrons accurately and efficiently., Assisted with setting up the dining area before shift began., Checked with customers to ensure that they were enjoying their meals., Brought food and beverages to tables in a timely manner., Followed all safety and sanitation regulations when handling food or drinks., Ensured all dishes were prepared according to recipe standards., Cleared away dirty dishes from tables after each course was finished.
Trisource International, Cruise Management, International/Ocean Nova
To ensure that the service is at all times performed in a professional manner and to the style as specified by the Restaurant Manager., To be fully conversant with every dish served in the Restaurant and to provide explanations as requested., To communicate with other Restaurant staff and departments., To assist the Restaurant Manager and their Assistants in keeping the morale of the Team up through social and educational events., To make sure that Company Policy, the Vision Statement, and Departmental Objectives are followed and utilized at all times., To assist with mise en place through distribution of tasks and to ensure the monitoring and completion of tasks is done properly and in time allocated., To take responsibility for service in the area of the Restaurant under your responsibility during your shift., To assist the Restaurant Manager and their Assistants in the preparation and presentation of training programmes, briefings and SOP's., To report, monitor or handle small disciplinary matters.
Bachelor
Diploma
Some College (No Degree)
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Effective communicator with guests and team members, ensuring clarity and professionalism.
Cruise Management
Cruise Management
Present, promote and sell products/services using solid arguments to existing and prospective customers., Perform cost-benefit and needs analysis of existing/potential customers to meet their needs., Establish, develop and maintain positive business and customer relationships., Reach out to customer leads through cold calling., Expedite the resolution of customer problems and complaints to maximize satisfaction., Achieve agreed upon sales targets and outcomes within schedule., Coordinate sales effort with team members and other departments.
Cruise Management
Provides assistance and support to assigned team of Waiters while working in the dining room to ensure efficient and seamless service delivery of all meals to guests., Relays order to galley as required and serves courses from galley and beverages from various locations., Garnishes and decorates dishes as required prior to serving., Maintains assigned station including table pieces, side stands and chairs per the clean ship matrix and public health standards., Greets and escorts guests to their assigned seats., Participates in rotational service delivery schedule, working in casual dining service and various other food and beverage service venues.
Norwegian Cruise Line
Greet and escort customers to their tables., Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)., Prepare tables by setting up linens, silverware and glasses., Inform customers about the day's specials., Offer menu recommendations upon request., Up-sell additional products when appropriate., Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization., Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages., Communicate order details to the Kitchen Staff.
Norwegian Cruise Line
Refer to the list of needed ingredients on a day-to-day basis and check inventory., Acquire ingredients not available in storage prior to the start of the day., Inform the kitchen staff of their schedules and delegate appropriate duties., Monitor food budgets and make sure that all supplies are bought within the set budget., Maintain kitchen order by ensuring the cleanliness of tables, counters, and work areas.
Norwegian Cruise Line
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