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Jessly

Hospitality Professional with International Cruise Experience

Contact

La Giralda, Managua Department, Nicaragua
Open to remote
Available on CazVid
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Competencies

Customer ServiceExpert

Exceptional ability to engage guests, address needs, and ensure a memorable experience.

Team LeadershipAdvanced

Proven leadership in managing dining service teams, fostering cooperation and efficiency.

Food & Beverage KnowledgeAdvanced

Deep understanding of menu offerings, dietary considerations, and service standards.

Inventory & Supply ManagementIntermediate

Efficient handling of ingredient procurement and inventory control to support kitchen operations.

Communication SkillsExpert

Effective communicator with guests and team members, ensuring clarity and professionalism.

Education

Monsenor Mateo Elementary School Horatio Hodgson High School
10/2016
Bachelor
Unan Managua
12/2003
Diploma
Unan Managua
12/1998
Some College (No Degree)
Unan Managua

Languages

SpanishFluent

Summary

Versatile hospitality professional with extensive experience in guest service, team leadership, and culinary support within international cruise environments. Committed to delivering exceptional guest experiences and operational excellence.

Key Achievements

  • Delivered exceptional customer service on international cruises, ensuring high guest satisfaction and repeat business.
  • Led dining service operations as Head Waiter, maintaining professional standards and menu expertise.
  • Enhanced team efficiency by providing support and training to waitstaff, improving service delivery.
  • Managed inventory and ingredient procurement as Assistant Pastry Chef, ensuring smooth kitchen operations.
  • Built strong client relationships through persuasive sales and personalized service at cruise lines.

Experience

Waiter

Royal Caribbean Internacional
03/2022 - Current

Greeted guests and answered questions about menu items., Provided excellent customer service to ensure repeat customers., Took orders from patrons accurately and efficiently., Assisted with setting up the dining area before shift began., Checked with customers to ensure that they were enjoying their meals., Brought food and beverages to tables in a timely manner., Followed all safety and sanitation regulations when handling food or drinks., Ensured all dishes were prepared according to recipe standards., Cleared away dirty dishes from tables after each course was finished.

Head Waiter

Trisource International, Cruise Management, International/Ocean Nova
05/2020 - Current

To ensure that the service is at all times performed in a professional manner and to the style as specified by the Restaurant Manager., To be fully conversant with every dish served in the Restaurant and to provide explanations as requested., To communicate with other Restaurant staff and departments., To assist the Restaurant Manager and their Assistants in keeping the morale of the Team up through social and educational events., To make sure that Company Policy, the Vision Statement, and Departmental Objectives are followed and utilized at all times., To assist with mise en place through distribution of tasks and to ensure the monitoring and completion of tasks is done properly and in time allocated., To take responsibility for service in the area of the Restaurant under your responsibility during your shift., To assist the Restaurant Manager and their Assistants in the preparation and presentation of training programmes, briefings and SOP's., To report, monitor or handle small disciplinary matters.

Assistant Waiter, Waiter, Head Waiter, Assistant Maitre D' and Restaurant Manager

Cruise Management
04/2018 - 03/2020

Customer Service and Sales Representative

Cruise Management
10/2016 - 04/2018

Present, promote and sell products/services using solid arguments to existing and prospective customers., Perform cost-benefit and needs analysis of existing/potential customers to meet their needs., Establish, develop and maintain positive business and customer relationships., Reach out to customer leads through cold calling., Expedite the resolution of customer problems and complaints to maximize satisfaction., Achieve agreed upon sales targets and outcomes within schedule., Coordinate sales effort with team members and other departments.

Assistant Waiter

Cruise Management
04/2014 - 03/2015

Provides assistance and support to assigned team of Waiters while working in the dining room to ensure efficient and seamless service delivery of all meals to guests., Relays order to galley as required and serves courses from galley and beverages from various locations., Garnishes and decorates dishes as required prior to serving., Maintains assigned station including table pieces, side stands and chairs per the clean ship matrix and public health standards., Greets and escorts guests to their assigned seats., Participates in rotational service delivery schedule, working in casual dining service and various other food and beverage service venues.

Waiter

Norwegian Cruise Line
06/2011 - 07/2013

Greet and escort customers to their tables., Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)., Prepare tables by setting up linens, silverware and glasses., Inform customers about the day's specials., Offer menu recommendations upon request., Up-sell additional products when appropriate., Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization., Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages., Communicate order details to the Kitchen Staff.

Assistant Pastry Chef

Norwegian Cruise Line
02/2009 - 04/2011

Refer to the list of needed ingredients on a day-to-day basis and check inventory., Acquire ingredients not available in storage prior to the start of the day., Inform the kitchen staff of their schedules and delegate appropriate duties., Monitor food budgets and make sure that all supplies are bought within the set budget., Maintain kitchen order by ensuring the cleanliness of tables, counters, and work areas.

Pastry Cook

Norwegian Cruise Line
01/2006 - 05/2007

Utility Galley

Portobanco Distribuitor
06/2007 - 11/2007

Sales Executive

Skills

Customer ServiceTeam LeadershipFood & Beverage KnowledgeInventory & Supply ManagementCommunication Skills
Published on CazVid - Jun 2, 2026
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