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Jessica
Senior Helpdesk Analyst
Contacto
Competencias
Demonstrated experience with CHIRP.
Demonstrated experience with ManageEngine.
Demonstrated experience with Data Extraction and Migration.
Demonstrated experience with CRM.
Demonstrated experience with JIRA.
Educación
Resumen
Senior Helpdesk Analyst open to new opportunities
Experiencia
Senior Helpdesk Analyst
Serve as System Administrator for Indiana's Immunization Registry (CHIRP), providing roundtable helpdesk support and technical expertise.. Resolve inaccurate merged records, process DTT imports, guide users on forecast and deduplication logic, and assist with budgets, NOFO submissions, and compliance with AIRA and CDC requirements.. Support the Data Team with R script conversions and data migration from SAAS to Replica using SSMS.. Conduct advanced Health Level 7 (HL7) message analysis and interface troubleshooting.. Administer several CRM systems.. Collaborate with managers and business stakeholders to analyze system usage and performance, and propose and implement solutions to improve immunization workflows and agency outcomes.. Assist in budget tracking and NOFO reporting, offering technical guidance on federal grant compliance and data submission.. Convert R scripts and transform data flows from SaaS into Replica/SSMS queries, optimizing data integrity and accessibility.. Conduct comprehensive HL7 (VXU/QBP) message analysis and troubleshooting, partnering with EMR vendors and developers to maintain data accuracy.. Document and enforce operational policies, standard procedures, and technical manuals, ensuring team compliance and knowledge sharing.. Lead and train analysts on system configuration, interface deployment, and user acceptance testing.. Monitor CHIRP application performance, escalating and remediating technical issues or service degradation.. Participate in the full project lifecycle, from system feasibility and requirement gathering to specifications, execution, testing, and deployment.
Systems Analyst
Used the ManageEngine helpdesk ticket system and analyzed critical data and information to assist in achieving optimal results.. Supported enterprise-level help desk operations using ManageEngine, triaging, tracking, and resolving complex technical issues related to hardware, software, and connectivity for a large user base.. Collaborated with stakeholders to analyze helpdesk trends and system performance, identify recurring technical challenges, and contribute to long-term solutions and documentation.. Developed standard operating procedures and training guides for end-users, streamlining onboarding and improving system literacy across client organizations.. Played a key role in system enhancements and troubleshooting, including test planning and debugging during software rollouts and updates.. Provided technical consultation on software changes and updates, helping ensure client systems aligned with internal processes and business goals.
Accounting Report Writer
Administered enterprise systems including Yardi Voyager, Microsoft Teams, Power BI, Excel, and other Microsoft Office applications, ensuring consistent functionality and user access across departments.. Designed, developed, tested, and deployed management reports using SQL Server and YSR data to support financial operations and business decision-making.. Collaborated with business unit leaders to analyze workflows, gather system requirements, and deliver tailored reports to meet operational needs.. Provided end-user training and led the organization-wide migration to Microsoft Teams, improving team collaboration and remote work capabilities.. Wrote and executed complex SQL queries across multiple databases to identify discrepancies, resolve data issues, and ensure reporting accuracy.. Assisted the accounting department with fixed asset accounting, budget analysis, financial statement preparation, general ledger (GL) resolutions, and preparation and analysis of property and sales taxes.. Delivered system support by identifying root causes of recurring issues, documenting resolutions, and enhancing ticket response protocols.
Financial Data Accountant
Prepared and/or reviewed monthly journal entries for accuracy and compliance with applicable accounting and regulatory requirements; analyzed the effects of transactions on account relationships related to financial statements.. Utilized SQL Oracle financial tools to develop reports and support accounting schedules.. Completed responses to regulatory data requests (i.e., FERC and ACC) and prepared case adjustments assigned to the Financial Accounting area.. Assisted in identifying rate case adjustments and regulatory issues.. Prepared and/or reviewed multi-level consolidating financial statements (income statement, indirect cash flow statement, and balance sheet), ensuring compliance with GAAP, FERC guidelines, and SEC requirements.
Payroll and Property Specialist
Managed payroll processing for over 600 employees, ensuring accuracy in disbursements exceeding $1M per cycle; conducted audits and reconciliations to validate payroll data across multiple systems.. Prepared financial statements, bank reconciliations, wire transfers, accruals, and property tax filings, and calculated and submitted sales and reserve replacement taxes.. Designed advanced Excel models and SQL/VBA tools for data analysis and payroll reporting.. Created custom templates and reporting tools for journal entry uploads into Yardi.. Engineered a custom invoice converter using Paycom system data, streamlining invoicing and billing workflows.. Spearheaded the migration from Paychex to Paycom, managing payroll system conversion and conducting cross-system audits to ensure data consistency and compliance.. Provided technical and process support across departments, including documentation and testing of new payroll procedures.