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Jeremy
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Competencias
Demonstrated experience with Team Leadership.
Demonstrated experience with Performance Improvement.
Demonstrated experience with CRM Tools.
Demonstrated experience with Microsoft Office.
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Resumen
View Jeremy's professional profile on CazVid.
Experiencia
Customer Service Agent – FanDuel Account
Provided high-quality live chat support for customers, handling account issues, inquiries, and troubleshooting., Resolved customer concerns efficiently while maintaining professionalism, empathy, and brand standards., Ensured customer satisfaction through accurate and timely solutions aligned with SLAs., Demonstrated adaptability by quickly learning new systems, tools, and procedures.
Retention & Sales Agent – Optimum Account
Managed retention and sales interactions, providing tailored solutions to prevent churn and increase revenue., Applied active listening and needs analysis to deliver value-driven offers., Consistently achieved sales, retention, and quality KPIs., Identified trends and improvement opportunities, escalating insights to leadership.
Supervisor / POP (Personal Operations Performance) – Optimum Account
Led, supervised, and coached a team of call center agents to ensure KPI, QA, and policy compliance., Conducted regular one-on-one coaching sessions, performance evaluations, and action plans., Monitored operational metrics including AHT, CSAT, QA, attendance, and productivity., Supported onboarding and learning curves to ensure agents were production-ready., Acted as liaison between agents, training, QA, and operations teams.
Sales Manager
Led sales and marketing strategies focused on customer acquisition, retention, and business growth., Managed client relationships through consultative selling and needs-based solutions., Ensured high customer service standards to support secure and sustainable sales., Developed leadership, negotiation, and strategic planning skills transferable to people management roles.