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Jennifer
Contacto
Competencias
Demonstrated experience with Customer Service.
Demonstrated experience with Communication Skills.
Demonstrated experience with Time Management.
Demonstrated experience with Ability to Work in a Team.
Demonstrated experience with Ability to Work Under Pressure.
Educacion
Resumen
Professional profile
Experiencia
Customer Service (Remote)
Answered and directed a high volume of incoming calls, providing professional and courteous assistance to clients, donors, and community members.. Scheduled deliveries, appointments, and service requests while maintaining accurate calendars and records.. Assisted clients with program enrollment, eligibility questions, and access to nonprofit services and resources.. Gathered and organized information needed for grant applications, reports, and funding requests.
Customer Service Representative (Remote)
Provided remote customer support by answering inbound calls and messages while maintaining a professional and customer-focused approach.. Resolved customer concerns efficiently by identifying issues, providing solutions, and escalating complex matters when necessary.. Handled a high volume of inquiries while meeting productivity, quality, and response-time goals.
Customer Service Representative
Engaged with customers in a high-traffic retail environment by providing product samples and answering questions about featured products.. Delivered exceptional customer service by creating positive interactions and building customer interest in promoted brands.. Maintained product displays and sampling stations in accordance with company and store standards.