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Jeiel
Customer Service Advisor
Contacto
Competencias
Demonstrated experience with Windows OS installation, configuration & troubleshooting.
Demonstrated experience with PC assembly, repair, component replacement & peripheral support.
Demonstrated experience with LAN/Wi-Fi setup, network troubleshooting & connectivity support.
Demonstrated experience with Network fundamentals.
Demonstrated experience with Network administration.
Educación
Resumen
Professional profile
Experiencia
Customer Service Advisor
Resolved a high volume of customer inquiries daily via chat, email, and phone, including order disputes, refunds, and delivery issues, under NDA-bound service protocols.. Logged every case in CRM systems with full audit-trail detail, supporting team reporting and quality reviews.. Escalated complex account and technical issues to the correct team, ensuring seamless handover and continuity for the customer.
IT Support & Biostatistics Assistant
First point of contact for 100+ hospital staff, resolving hardware, software, and network issues with minimal recurring downtime.. Managed electronic health records for 5,000+ patients, improving data accuracy and supporting faster record retrieval for clinical staff.. Deployed and maintained endpoint security and antivirus tools across hospital workstations, protecting patient data in line with hospital compliance requirements.. Installed and configured operating systems, applications, printers, and peripherals across hospital workstations.. Diagnosed and resolved hardware/software faults, replacing faulty components and maintaining consistent system uptime.. Maintained technical documentation, system logs, and operational records for compliance and reporting.
Health Records Officer (National Service)
Maintained electronic records systems and coordinated scheduling data for clinical staff, ensuring accuracy and compliance with record-keeping policy.. Provided front-line system access and troubleshooting support for staff using records software.
IT Support Technician (Intern)
Installed and configured software for staff workstations and assisted with network setup and routine system maintenance.