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Jeferson
Customer Service & Technical Support Specialist with 3+ years in Call Centers
Contacto
Competencias
Delivered excellent customer service through effective communication, problem-solving, and maintaining professionalism under pressure.
Provided technical assistance via email and phone, resolving issues across different lines of business.
Utilized clear and professional communication to effectively resolve customer inquiries and support tickets.
Adapted to different roles within call centers, managing varied customer needs and technical issues.
Educacion
Idiomas
Resumen
Experienced customer service and technical support representative with a proven ability to handle diverse customer needs via email and phone. Skilled in problem-solving, maintaining professionalism, and providing timely solutions across multiple industries within the call center domain.
Logros Clave
- Handled diverse customer interactions via email and phone, ensuring positive support experiences.
- Provided technical support across multiple lines of business, demonstrating adaptability and problem-solving skills.
- Contributed to team success by maintaining high standards of customer service and technical assistance.
Experiencia
CALL CENTER REPRESENTATIVE
Worked as a Customer service representative and as a technical support in two different Lobs, Worked to ensure a positive technical support, Emails and Phone
CALL CENTER REPRESENTATIVE
Working as a Customer service representative for United Health Care, Emails and phones, tickets