Jefferson - Customer Service Specialist with 8+ years in client support and retention

Managua, Managua, NicaraguaRemotoen

Supported clients with billing, scheduling, and resolving escalated concerns at G3 Solar, maintaining high client satisfaction.

Handled inquiries for diverse campaigns at Managua Call Center, documenting interactions efficiently.

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Resumen

Dedicated customer service professional with 8+ years supporting clients across solar, telecom, real estate, and call center environments. Skilled in conflict resolution, upselling, and team training, with proven ability to improve customer satisfaction and retention.

Video Resume

Logros Clave

Collaborated with real estate and telecom teams to generate leads, retain customers, and surpass retention targets.

Habilidades

Customer Service & RetentionAdvanced

Extensive experience in resolving client issues, supporting sales, and maintaining high customer satisfaction.

Conflict ResolutionIntermediate

Proven skill in de-escalating escalated concerns and negotiating solutions across roles.

Sales & UpsellingIntermediate

Generated leads and promoted services such as telecom plans and real estate offerings.

Team Leadership & TrainingIntermediate

Supervised small teams, provided training, and ensured KPIs were met at Tri Source International.

Bilingual Communication

Experiencia

Customer Service Representative

G3 Solar

May 2022 - October 2025

Managed inbound and outbound customer inquiries for solar energy services., Supported clients with billing, appointments, and installation scheduling., Resolved escalated customer concerns and maintained client satisfaction.

Customer Service Representative

Managua Call Center

January 2021 - June 2021

Provided support to English-speaking customers across various campaigns., Handled inquiries, processed requests, and documented client interactions.

Real Estate Agent / Cold Caller / Debt Collector

Property Nation

August 2020 - May 2022

Contacted potential clients and property owners to generate leads., Negotiated and followed up on delinquent accounts., Assisted the U.S.-based real estate team with appointment setting and customer outreach.

Retention Agent / Customer Service

Onelink

June 2017 - October 2020

Worked with major U.S. telecom clients to retain customers and reduce cancellations., Exceeded monthly retention and satisfaction goals through persuasive communication.