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Jefferson
Customer Service Specialist with 8+ years in client support and retention
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Competencies
Extensive experience in resolving client issues, supporting sales, and maintaining high customer satisfaction.
Proven skill in de-escalating escalated concerns and negotiating solutions across roles.
Generated leads and promoted services such as telecom plans and real estate offerings.
Supervised small teams, provided training, and ensured KPIs were met at Tri Source International.
Fluent in English and Spanish, used to support diverse customer bases.
Education
Languages
Summary
Dedicated customer service professional with 8+ years supporting clients across solar, telecom, real estate, and call center environments. Skilled in conflict resolution, upselling, and team training, with proven ability to improve customer satisfaction and retention.
Key Achievements
- Supported clients with billing, scheduling, and resolving escalated concerns at G3 Solar, maintaining high client satisfaction.
- Handled inquiries for diverse campaigns at Managua Call Center, documenting interactions efficiently.
- Collaborated with real estate and telecom teams to generate leads, retain customers, and surpass retention targets.
Experience
Customer Service Representative
Managed inbound and outbound customer inquiries for solar energy services., Supported clients with billing, appointments, and installation scheduling., Resolved escalated customer concerns and maintained client satisfaction.
Customer Service Representative
Provided support to English-speaking customers across various campaigns., Handled inquiries, processed requests, and documented client interactions.
Real Estate Agent / Cold Caller / Debt Collector
Contacted potential clients and property owners to generate leads., Negotiated and followed up on delinquent accounts., Assisted the U.S.-based real estate team with appointment setting and customer outreach.
Retention Agent / Customer Service
Worked with major U.S. telecom clients to retain customers and reduce cancellations., Exceeded monthly retention and satisfaction goals through persuasive communication.
Customer Service / Claims Adjuster / Supervisor
Handled insurance claims and customer issues with professionalism., Supervised and trained a small team of representatives to meet service KPIs.
Sales Agent / Floor Support
Promoted Sprint mobile plans and services to U.S. customers., Provided real-time support to agents to improve call performance.
Appointment Setter / Customer Service
Scheduled qualified appointments for sales teams., Delivered excellent customer service for various campaigns.