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Jefferson
Hospitality & Customer Service Manager with 7+ years of experience
Contacto
Competencias
Provided personalized support and VIP service in casinos and hospitality settings, ensuring guest satisfaction.
Managed reservations, finance, and daily operations for a boutique glamping business.
Handled European protocols for gaming and dealt poker, roulette, and other table games at casinos onboard.
Managed a Canadian client portfolio, focusing on customer retention and personalized service.
Educacion
Idiomas
Resumen
Proven expertise in managing hospitality operations, providing high-level customer service, and ensuring compliance with gaming protocols. Adept at handling international guests and creating memorable experiences.
Logros Clave
- Managed boutique glamping operations, overseeing reservations, finance, and guest services, enhancing guest experience.
- Handled large sums and VIP clients as a Casino Dealer, ensuring strict adherence to European protocols.
- Served international guests onboard MSC Cruises, providing high-quality service in high-pressure environments.
Experiencia
Owner & Administrator
Management of boutique glamping accommodation., Service to national and international guests., Reservation, finance, and operations management.
Casino Dealer
Black Jack, American Roulette, Ultimate Texas Hold’em., Handling large sums under strict European protocols., VIP customer service.
Casino Dealer
International guest service onboard., High-pressure work environment.
Account Manager
Management of Canadian client portfolio., Customer retention and personalized service.