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J

J.

Customer Service Specialist with diverse experience in telecommunications, retail, and tech support

Contacto

Gurabo Arriba, Santiago Province, Dominican Republic
Abierto a remoto
Disponible en CazVid
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Competencias

Customer Service and SupportAvanzado

Delivered customer service, technical support, and conflict resolution across multiple platforms and industries.

Communication SkillsAvanzado

Assisted customers through calls, chat, and email, providing guidance and resolving issues professionally.

Account and Client ManagementIntermedio

Managed account creation, deletion, and eligibility verification, ensuring smooth service operations.

Technical SkillsIntermedio

Utilized Windows 10, Excel, and PowerPoint for tasks such as support and administrative functions.

Food Safety and PreparationPrincipiante

Acquired basic knowledge in food safety and preparation, supporting related roles.

Educacion

ServSafe Certification
National Restaurant Association
Completed Oct 2008
Culinary Arts Training & Certification
Shawsheen Valley Technical, Billerica, MA
Completed Jul 2008
Information Technology Certification
Lincoln Technical, Somerville, MA
Completed Dec 2009

Idiomas

Creole
English

Resumen

Experienced in providing customer service, technical support, and account management across industries including telecom, retail, and tech support.

Logros Clave

  • Handled multiple roles including client acquisition, technical support, and account management, demonstrating versatility.
  • Provided customer service and technical support for brands such as UNO and Brother, ensuring customer satisfaction.
  • Assisted with account management and customer inquiries via calls, chat, and email across various industries.

Experiencia

Client Acquisition

TELECOMNETWORKS
Feb 2022 - Present

Make outbound calls and answer inbound calls in a fast-paced environment., Assess eligibility for debt relief and debt consolidation programs.

Hot Topic Support

UNO
Sept 2021 - Feb 2022

Provided customer service for Hot Topic brand customers., Assisted with order placement, tracking, refunds, and returns professionally.

First Beat Media Administrator

TELECOMNETWORKS
Nov 2019 - Sept 2021

Assisted members of dating websites via calls, chat, and email., Created and deleted accounts, provided guidance, processed cancellations and refunds.

Customer Service Agent

TaskEasy
May 2018 - Nov 2019

Acted as liaison between landscapers and customers for a lawn care company., Managed scheduling and issue resolution to ensure customer satisfaction.

Google Representative

CCD
Oct 2016 - May 2018

Verified business owner information for Google Partners Program eligibility.

Brother Printers Support

UNO
Dec 2016 - Oct 2017

Provided customer service and technical support for Brother printers and fax machines.

Habilidades

Customer Service and SupportCommunication SkillsAccount and Client ManagementTechnical SkillsFood Safety and Preparation
Publicado en CazVid - 17 may 2026
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