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Javier
Customer Support & Insurance Underwriting Expert with 5+ years in Finance & Media
Contacto
Competencias
Provided direct assistance to clients, agents, and insureds across insurance, finance, and remittance sectors.
Handled policy applications, quotes, claim processing, and policy management for commercial and auto insurance clients.
Managed media relations, created press releases, organized events, and executed communication plans for crisis management.
Utilized verbal and written communication to assist clients, manage media, and coordinate internal and external messaging.
Proficient with Microsoft Windows XP, Powtoon, Canva, Piktochart, and Prezi for various communication and presentation tasks.
Educacion
Idiomas
Resumen
Experienced backoffice agent, underwriter, and media specialist with a proven track record in insurance processes, customer service, and public relations. Adept at managing client queries, processing policies, creating impactful communications, and organizing media events. Committed to delivering...
Logros Clave
- Handled diverse backoffice tasks including policy processing, quote creation, and insurance requests, ensuring efficient customer service.
- Supported insurance agents and carriers by managing application forms, claims, and overdue balances, facilitating smooth operations.
- Led media and PR communication efforts, organizing events, managing social media accounts, and implementing crisis communication strategies.
Experiencia
Backoffice Agent
Executed backoffice tasks for Keyes Coverage, handling requests from insureds regarding their commercial insurance., Created quotes for General Liability, Commercial Auto and Workers compensation., Processed COIs and PPE as requested by insureds., Followed up and assisted carriers regarding...
Backoffice Agent and Underwriter
Handled customer and agent requests for Granada Insurance and GIC Underwriters., Assisted agents with application forms for auto, commercial, and house insurance., Contacted agents regarding past due balances., Processed claims and addressed concerns related to policies.
Billing Agent
Assisted Fox Rent A Car clients with invoice charges., Guided customers on managing subscriptions via NetBilling websites., Processed refunds and payments while managing customers' personal account information.
Customer Service Representative
Provided assistance to Western Union customers and agents regarding remittance issues., Guided agents on system usage and login issues., Escalated fraudulent activities and ensured compliance with international standards.
Analyst of Public Relations
Managed relationships with mass media, governmental organizations, and NGOs., Edited and distributed press releases., Organized and presented company events and press conferences., Designed and implemented communication plans for crisis management., Administered Facebook official account managing...