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Janice
Contacto
Competencias
Demonstrated experience with Customer Service.
Demonstrated experience with Customer Relations.
Demonstrated experience with Sales & Marketing.
Demonstrated experience with Business Development.
Demonstrated experience with CRM Management.
Educacion
Resumen
Professional profile
Experiencia
SALES & MARKETING EXECUTIVE
Represented the company at designated sites, interacting with clients, potential customers, partners, and stakeholders.. Sourced new business and expanded the company's client base and property portfolio through networking, prospecting, industry events, and existing relationships.. Marketed company products and sites to potential clients through marketing campaigns, materials, digital channels, and social media.. Maintained accurate property listings and kept clients and stakeholders informed about property availability and status.. Handled client inquiries, built client relationships, introduced new products, and supported client satisfaction and retention.. Prepared marketing presentations for pitching purposes.. Sourced properties sold by the company for management purposes through market research, negotiations, and coordination with property owners, brokers, and other parties.. Carried out sales, sourcing, and rental activities; negotiated contracts, closed deals, and supported timely payment collections.
SALES EXECUTIVE
Implemented strategies to attract and retain customers and boost sales.. Built and grew a customer database and client pipeline.. Managed client relationships, introduced supplementary products, and supported client satisfaction and retention.. Engaged in residential or commercial property sales, showcased properties, and negotiated deals.. Monitored real estate market trends, property values, and competitor activity to price properties and advise clients.. Provided personalized guidance on property options and addressed client queries, concerns, and objections.. Built and maintained a network within the real estate industry by attending events and collaborating with other professionals.. Negotiated terms and prices between buyers and sellers.
CUSTOMER SERVICE REPRESENTATIVE
Supported at least 300 MKOPA customers from across Kenya.. Assisted customers with product troubleshooting and guided them through onboarding.. Facilitated collection of weekly payments.. Addressed and resolved customer complaints and concerns, collaborating with other departments to respond promptly to inquiries and issues.. Built customer relationships by demonstrating empathy and providing support.. Provided information about MKOPA products and their features and benefits.. Educated customers about the requirements and steps for purchasing MKOPA products.. Escalated customers' phone and battery issues to the necessary escalation teams and assisted with troubleshooting.
CUSTOMER SERVICE REPRESENTATIVE
Built strong customer relationships through effective and efficient communication.. Escalated customers' trolley issues to the necessary escalation teams.. Communicated clearly and in a timely manner, listened to customer needs, and provided customer service.. Promoted Zuhura products and provided customers with product information.. Responded to inquiries and product-related queries to help customers make informed decisions.. Listened to customer inquiries and addressed them promptly.. Understood customer requirements and provided solutions.. Supported customers in Nairobi and its environs by resolving issues and providing timely assistance.
CUSTOMER SERVICE REPRESENTATIVE
Collaborated with other departments to provide a seamless customer experience and meet customer expectations.. Followed up on sales leads and communicated persuasively to facilitate conversion.. Attended to customer inquiries promptly in accordance with company policies.. Demonstrated empathy, addressed complaints, and supported customer satisfaction and loyalty.. Updated the CRM system regularly to maintain accurate customer information and enable customer tracking.
CUSTOMER SERVICE REPRESENTATIVE
Kept the CRM system up to date to support customer management and follow-up.. Responded to customer inquiries promptly and efficiently.. Resolved customer concerns and supported customer relationships.. Managed a large number of customers daily and collaborated with other departments.