Experienced in technical and customer support roles across telecommunications, finance, and healthcare industries, with a focus on troubleshooting, client interaction, and service quality enhancement.
Provided technical assistance to clients using proprietary and standard software tools.
Handled customer inquiries and support efficiently across multiple industries including telecom and finance.
Contacted clients and potential customers to confirm appointments and provide transaction updates.
Skilled in using Office 365, Salesforce, Slack, JIRA and IBM AS/400 to support work activities.
Comcast
Resolved customers mobile phone software and network issues through effective troubleshooting, enhancing customer satisfaction and service quality.
CPS
Handled past due accounts with arrangements, always meeting company performance goals.
Western Union
Assisted customers with money transfers and providing transaction updates.
Caesars entertainment
Contacted potential and existing guests to confirm appointments for casino services, VIP experiences, hotel stays, or promotional events.
Bachelor's degree
Animation and design engineer
Public accounting and finance
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