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Jairo
Virtual Assistant at Valhalla Dental PLLC & Data Entry Specialist at Root Insurance
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Competencies
Effectively understands client needs and communicates solutions clearly, enhancing service quality.
Proficient in accurate data entry, verification, and record maintenance across multiple platforms.
Exceptional in verbal and written communication, ensuring clarity and professionalism in all interactions.
Skilled in diagnosing and resolving software and network issues to enhance user experience.
Education
Languages
Summary
Dedicated professional with experience in administrative support, data management, and customer service. Proven ability to exceed targets, ensure confidentiality, and adapt to various software tools.
Key Achievements
- Managed confidential patient data and schedules efficiently, ensuring HIPAA compliance.
- Consistently exceeded data entry targets by 50%, verifying and updating records rapidly.
- Resolved complex customer issues in a high-volume environment, improving satisfaction metrics.
Experience
Virtual Assistant
Managed calendars and daily administrative coordination efficiently while supporting confidentiality by following HIPAA workflows. Always maintaining patient profiles up-to-date: demographics, consents, medical history, insurance information, and chart updates with strong attention to detail.
Data entry specialist
Averaged 15 CPA’s submissions per hour against a 10/hr benchmark (50% above target) by rapidly verifying and updating data while maintaining clean records. Performed front-end quality checks on each CPA’s submission before finalizing entries and kept the queue moving with minimal rework
Technical support voice agent
Resolved customers software and network issues through effective troubleshooting, enhancing customer satisfaction and service quality. Consistently met productivity and quality expectations in a high-volume environment (AHT of 2/ Adherence and QA of 100%/CSAT of 100%).