Carlos - Customer Service & Operations Professional with 7+ years in tech and manufacturing

Floridablanca, Santander Department, Colombiaen

Managed customer follow-ups and maintained detailed service records at Southern Cross Jet Blasting

Led team workflow and procurement processes as Acting Head Mechanic during critical periods

Publicado en CazVid

Resumen

Experienced in bilingual client support, team coordination, technical maintenance, and project management across tech and manufacturing sectors.

Logros Clave

Supported remote project execution through data-driven reporting and procurement coordination at Huawei Technologies

Habilidades

Customer SupportExpert

Provided bilingual support and handled account troubleshooting, billing, and dispute resolution for clients.

Team & Workflow ManagementAdvanced

Managed team schedules, coordinated logistics, and acted as temporary Head Mechanic overseeing team workflow.

Technical Diagnosis & MaintenanceAdvanced

Diagnosed technical issues with small engines and documented maintenance schedules to ensure operational efficiency.

Administrative & Data ManagementAdvanced

Organized databases, standardized data entry, and improved information quality across various roles.

Experiencia

Maintenance Manager and Sales Assistant

Southern Cross Jet Blasting

July 2023 - May 2025

Provided bilingual support and managed customer follow-ups for maintenance and service appointments., Created and maintained detailed customer records and service histories., Managed team calendars and coordinated inventory and procurement tasks using Excel and Trello., Oversaw invoicing, service...

Small Engine Mechanic

Southern Cross Jet Blasting

March 2022 - July 2023

Diagnosed and resolved technical issues while documenting maintenance schedules., Acted as temporary Head Mechanic, managing team workflow and procurement of parts.

Project Controller (Remote)

Huawei Technologies Colombia S.A.S

Nov 2021 - Feb 2022

Managed executive-level reporting and procurement workflows., Coordinated purchase orders and tracked operational resources across projects., Presented data-driven reports for performance monitoring.

Bilingual Customer Service Representative (Remote)

Accedo S.A.S | AT&amp;T

July 2021 - October 2021

Supported U.S.-based clients with account troubleshooting, payments, and plan management., Resolved billing issues and coordinated complaint resolution.