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Customer Service & Operations Professional with 7+ years in tech and manufacturing
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Competencies
Provided bilingual support and handled account troubleshooting, billing, and dispute resolution for clients.
Managed team schedules, coordinated logistics, and acted as temporary Head Mechanic overseeing team workflow.
Diagnosed technical issues with small engines and documented maintenance schedules to ensure operational efficiency.
Organized databases, standardized data entry, and improved information quality across various roles.
Managed procurement workflows, purchase orders, and performance reports for projects at Huawei Technologies.
Education
Languages
Summary
Experienced in bilingual client support, team coordination, technical maintenance, and project management across tech and manufacturing sectors.
Key Achievements
- Managed customer follow-ups and maintained detailed service records at Southern Cross Jet Blasting
- Led team workflow and procurement processes as Acting Head Mechanic during critical periods
- Supported remote project execution through data-driven reporting and procurement coordination at Huawei Technologies
Experience
Maintenance Manager and Sales Assistant
Provided bilingual support and managed customer follow-ups for maintenance and service appointments., Created and maintained detailed customer records and service histories., Managed team calendars and coordinated inventory and procurement tasks using Excel and Trello., Oversaw invoicing, service...
Small Engine Mechanic
Diagnosed and resolved technical issues while documenting maintenance schedules., Acted as temporary Head Mechanic, managing team workflow and procurement of parts.
Project Controller (Remote)
Managed executive-level reporting and procurement workflows., Coordinated purchase orders and tracked operational resources across projects., Presented data-driven reports for performance monitoring.
Bilingual Customer Service Representative (Remote)
Supported U.S.-based clients with account troubleshooting, payments, and plan management., Resolved billing issues and coordinated complaint resolution.
Administrative Assistant
Translated English-Spanish technical documents., Managed and improved data quality by organizing databases and standardizing data entry processes., Provided technical support and created training materials to improve team performance and process adoption., Produced audiovisual content for both...
Bilingual Customer Service Representative (Remote)
Delivered support for billing and card services., Handled disputes, refunds, and product warranty cases.