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Jacob
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Competencias
Demonstrated experience with Healthcare Support.
Demonstrated experience with Customer Satisfaction.
Demonstrated experience with Inside Sales.
Demonstrated experience with Lead Revival.
Demonstrated experience with Talk-Time Optimization.
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Resumen
Professional profile
Experiencia
Direct Freelance Inside Sales Agent
Managed maximum-volume outbound campaigns, systematically executing 200+ outbound calls daily alongside 80 to 100 targeted follow-up emails and text message campaigns.. Exceeded rigorous productivity metrics, consistently converting prospects to maintain 10+ qualified conversations over 2 minutes long daily.. Handled advanced escalations by absorbing critical, neglected client lists from team members, successfully rebuilding broken communications and restoring lost pipelines.. Utilized Sierra CRM and property data valuation systems to cross-verify structural parameters (bedrooms, bathrooms, local listings) and market values for multi-state prospects to drive corporate appointment growth.
Agency-Placed Inside Sales Agent
Orchestrated high-volume inside sales initiatives supporting fast-paced U.S. real estate campaigns, averaging 150 inbound and outbound calls daily.. Provided high-intent prospects with live, rapid-response home evaluations and local neighborhood availability maps using online property lookup engines.. Maintained flawless data accuracy within the corporate CRM system, leading to an invitation to transition into direct client contracting following a clean two-week transition notice.
Customer Service / Healthcare Patient Support Specialist
Handled relentless, back-to-back Category 4 inbound healthcare phone queues (the highest and most complex technical tier) supporting American Medicare and Medicaid beneficiaries.. Secured consistent 90%+ satisfaction marks on customer surveys, driving upper-tier Net Promoter Scores (NPS) and keeping overall performance matrices at a strict 95% average.. Selected by operational managers to pause active production to walk the call center floor, acting as a dedicated peer coach to train non-native agents on accent reduction, conversational English phrasing, and techniques to better relate to American callers.. Acted as a senior case investigator, coordinating medical transportation, resolving multi-state insurance disputes, and multitasking across several official platforms simultaneously.. Managed cross-trained assignments on the BKV Energy campaign, yielding 25 to 28 contract renewal sales per month and regularly outperforming dedicated outbound sales specialists.