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Irina
High Risk Fraud Specialist with 5+ years in financial services
Contacto
Competencias
Provided billing support, technical assistance, and upsales solutions across multiple roles.
Identified and mitigated high-risk fraud activities, ensuring security and asset protection.
Analyzed sales and fraud data to support business decisions and security protocols.
Trained new employees and developed onboarding programs to enhance team effectiveness.
Supported upsales and customer retention through personalized engagement strategies.
Educacion
Idiomas
Resumen
Experienced in high-risk fraud mitigation, customer support, and team training across banking and financial sectors. Skilled in risk analysis, fraud prevention, and delivering excellent client service to foster trust and security.
Logros Clave
- Proactively identified and mitigated high-risk fraudulent activities at American Express.
- Educated customers on fintech services, improving their financial literacy at Teleperformance.
- Supervised staff and improved team performance through targeted training at Zermat International.
Experiencia
High Risk Fraud Specialist
Proactively identified and mitigated high-risk fraudulent activities, safeguarding company assets., Assisted customers in transaction verification and provided clear guidance on security measures., Reinforced customer trust through empathetic and effective communication.
Banking Service Representative
Educated customers on fintech services and supported them in building financial literacy., Guided clients in managing and improving their credit scores through service tools.
Customer Service & Technical Support
Delivered billing solutions and technical support with a focus on customer satisfaction., Increased upsales through personalized customer engagement.
Credit & Collections Representative
Handled billing arrangements and soft collections with efficiency and empathy., Retained clients by negotiating solutions tailored to their needs.
Supervisor
Prepared and analyzed sales reports to support business decisions., Supervised and trained staff, enhancing customer service performance.
Trainer
Trained and mentored new employees in customer service and technical processes., Improved team performance by implementing effective onboarding programs.
Customer Service Representative
Provided billing support, technical assistance, and upsales solutions.