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Ikram
Administrative and Customer Service Professional with International Experience
Contacto
Competencias
Experienced in providing exceptional customer support in banking and travel sectors, ensuring client needs are met effectively.
Proficient in English, Spanish, and Catalan for written and verbal translation, facilitating clear cross-cultural interactions.
Skilled in managing administrative tasks, documentation, and operational procedures within banking and travel environments.
Strong ability to manage sensitive situations and coordinate with diverse teams and clients to ensure seamless operations.
Educacion
Idiomas
Resumen
Dedicated professional with expertise in banking, travel operations, and international talent management. Bilingual in English, Spanish, and Catalan, with a Law degree and proven ability to adapt in diverse environments.
Logros Clave
- Provided efficient customer service and handled banking transactions at La Caixa Bank, ensuring customer satisfaction in a fast-paced environment.
- Reviewed passenger documentation and coordinated safety procedures, enhancing operational efficiency at BC Tours Agency.
- Managed international internship candidate communications, successfully matching talent with global opportunities at AIESEC.
Experiencia
Auxiliar Administrativa (Administrative Assistant)
Provided customer service in fast-paced banking operations. Assisted clients with daily banking issues and account-related inquiries. Handled cash transactions and administrative banking procedures. Supported digitalization efforts by guiding clients through digital tools. Managed appointment scheduling for quick operations and advisors
Azafata de Tierra (Ground Operations Agent)
Reviewed passenger documentation prior to boarding. Identified and managed special situations (e.g., unaccompanied minors, passengers with disabilities). Coordinated with onboard staff to ensure safe and efficient passenger transit. Provided information and assistance regarding boarding and disembarkation. Verified boarding passes and passenger identification. Conducted safety-related inquiries regarding luggage and prohibited items. Reported irregular situations to appropriate authorities. Performed all duties in accordance with operational guidelines
Global Talent Team Member
Managed communication with candidates interested in international internships. Conducted calls and video interviews to assess candidates’ profiles and goals. Matched candidates with relevant national and international opportunities. Provided guidance throughout the application process. Advised on documentation and career development decisions