Iglesias - Logistics Coordinator at LEAN SOLUTIONS GROUP

Exceptional ability to address client needs, ensuring satisfaction and fostering long-term relationships.

Led teams and initiatives to improve safety protocols and customer support operations.

Skilled in coordinating daily operations, optimizing schedules, and managing calendars efficiently.

Proven ability to identify issues swiftly and implement effective solutions in dynamic environments.

Coordinated and optimized daily appointment scheduling while serving as the first point of contact for clients via calls and emails., Handled calendar updates, rescheduling, and conflict resolution to ensure smooth operations., Managed shipment tracking and customer updates, providing timely follow-ups and maintaining accurate records of load status, delivery timelines, and client communications., Logged all updates and interactions in the company’s CMR system, ensuring transparency and traceability., Ensured efficiency, reduced scheduling gaps, and contributed to strong client satisfaction through clear, organized coordination.

Implemented safety protocols, conducted employee and subcontractors training, investigated incidents, and corrected workplace hazards to ensure a safe and compliant work environment.

Led customer service initiatives by supporting staff, optimizing resources, analyzing metrics, and applying industry best practices to enhance client satisfaction, drive growth, and achieve performance targets.