Experienced team leader and trainer with a background in customer service, operational support, and educational assistance. Skilled in team motivation, workflow optimization, and delivering training programs.
Led teams to achieve KPIs and supported their professional development.
Conducted training sessions on campaign-related topics and operational procedures.
Handled client communication, collections, and support tickets to ensure customer satisfaction.
Developed strategies that enhanced workflow efficiency in a corporate setting.
Concentrix SAS
Managed and motivated my team to consistently meet and exceed key performance indicators (KPIs), Conducted regular coaching sessions and mentorship to support professional growth of team members, Developed and implemented strategies that optimized workflow efficiency
Concentrix SAS
Delivered specialized training and in-depth knowledge of campaign-related topics, Provided guidance on effective use of tools and resources, Maintained alignment with operational goals through consistent communication
Knightsbridge Schools International
Provided support and assistance to students, teachers, and school staff within the library area, Organized and conducted reading promotion workshops, Maintained library records and documentation
CVS - Community Service Volunteer
Provided dedicated care and support to a disabled individual, Maintained ongoing communication to address needs
Bachelor's Degree
Academic Baccalaureate
Diploma
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Provided support in library management and organized reading promotion workshops.
KM2 Solutions
Contacted clients to collect outstanding payments, Offered tailored payment solutions
Lean Solutions
Handled incoming calls and resolved assigned support tickets, Delivered daily operational reports to management
