Ifeanyi

Call Center Agent

Handled 170–250 inbound and outbound calls daily in a fast-paced, target-driven environment.. Consistently delivered 10–15 successful transfers and 3–5 booked appointments daily.. Handled objections and converted skeptical leads by identifying concerns and building trust.. De-escalated angry or frustrated customers, turning conversations into positive outcomes.. Built strong customer rapport through active listening, patience, and clear communication.. Maintained accurate CRM records to ensure efficient follow-ups and data integrity.

Executive Assistant

Provided high-level administrative support to the CEO, managing complex calendars, meetings, and travel logistics.. Coordinated internal and external communications, serving as a key liaison between leadership and stakeholders.. Prepared reports, presentations, and documents to support strategic decision-making.. Handled confidential information with discretion, maintaining trust and professionalism at all times.

Secretary