Ibrahim

Technical support, customer service and sales agent

Provided tech support and guidance for customers, most of them being ‘computer illiterate’.. Explained clearly and patiently the usage of computers, the internet, e-mail and basic digital tools.. Worked closely with other teams using Unified Service Desk ticketing system to process support requests and provide the best resolution to our costumers.. Managed multiple software platforms while providing technical support, documenting issues, and maintaining continuous communication with customers.