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Ibeaka
Contacto
Competencias
Demonstrated experience with HubSpot.
Demonstrated experience with CRM software.
Demonstrated experience with LinkedIn Sales Navigator.
Demonstrated experience with Microsoft Excel.
Demonstrated experience with Microsoft Word.
Educacion
Resumen
Professional profile
Experiencia
Sales Development Representative
Generated 80–150 qualified leads per month through cold calling, email outreach, and LinkedIn prospecting. Made 70–100 outbound calls daily while maintaining high-quality, consultative conversations. Sent personalized email campaigns achieving open rates above 40% and reply rates above 15%. Documented all customer interactions and follow-up activities in CRM to improve sales efficiency. Achieved 110–140% of monthly and quarterly KPIs. Ranked among the top 10–20% of SDRs for outbound performance. Increased qualified pipeline by 35% through strategic prospecting and follow-up. Collaborated with Account Executives to accelerate pipeline progression and improve conversion rates. Recognized as SDR of the Month for three consecutive months. Highest Appointment Setter on the team
Telemarketer & Customer Retention Specialist
Conducted 100+ outbound calls daily to promote beverage products and generate new business opportunities. Exceeded monthly sales targets by consistently converting prospects into loyal customers. Reduced customer churn by 15–20% by resolving complaints promptly and effectively. Managed a portfolio of 200–500 retail and wholesale customer accounts. Achieved a 95% customer satisfaction (CSAT) score. Improved repeat purchase rates by 20% through personalized follow-up and loyalty initiatives. Ranked among the top-performing telemarketers for outbound sales and conversion rates