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Hugo
Collections and Customer Service Specialist with 5+ years of experience
Contacto
Competencias
Utilized in roles involving tenant, customer, and vendor interaction via phone, email, and messaging.
Ensured timely collection, follow-up, and dispute resolution for overdue accounts and lease payments.
Proficient in Yardi, Buildium, Appfolio, Facebook, Zillow, and TurboTenant for managing communications and listings.
Handled purchase orders, invoice analysis, and supplier activation to ensure seamless procurement processes.
Troubleshot tenant difficulties, provided solutions, and coordinated repairs and maintenance tasks.
Educacion
Idiomas
Resumen
Dedicated professional with extensive experience in property management, customer retention, and financial services, skilled in communication, conflict resolution, and process management.
Logros Clave
- Managed delinquency identification, tenant communication, and maintenance coordination at Gillen Property Management.
- Handled high-volume outbound calls and problem resolution as Retention Specialist at Porch.com.
- Processed large volumes of transactions, inquiries, and supplier agreements in finance and purchasing roles.
Experiencia
Collections Agent
Identifying Past Due Tenants in Yardi delinquency report, Contact Tenants, Phone call: Preferred method for urgent or serious delinquencies, Email/Letter: Professional tone, clear terms, and documentation trail, Text message (if applicable via CRM or communication tools integrated with Yardi), CRM:...
Retention Specialist
Making outbound calls from 30 to 80 per day and talking to Pro and getting a better explanation on why they wanted to cancel., From the feedback they provided, I would give a solution to the Problem and offer credits back to the account for the inconvenience., Also when there was a sales...
Collections Representative
Taking a High volume of calls on payments for Lease or Loan Contracts. Providing information on Bill Charges and explaining the monthly bill such as late charges, Miscellanies and Property Taxes bringing Account current for Customers and avoid reporting to a credit bureau or the next level of...
Buyer & Accounts Payable
Creating a Large Volume of PO for any supplies or services needed., Creating a large volume of agreements and uploading important information for every supplier part of the GE Services., Activating supplier in our System to purchase what is needed for production and pay the Supplier., Analyzing...