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Hugo
International Relations Specialist at UDLAP
Video resume
Contacto
Competencias
Skilled in managing international student support and stakeholder communication to enhance global engagement.
Experienced in managing logistics, validating deliveries, and ensuring operational efficiency.
Proven ability to generate prospects and manage client outreach through targeted campaigns.
Capable of resolving customer issues professionally, ensuring satisfaction and retention.
Educacion
Idiomas
Resumen
Experienced in supporting international students, coordinating operations, and driving business growth. Adept at stakeholder communication and process optimization, with a proven track record of enhancing client satisfaction and operational efficiency.
Logros Clave
- Provided comprehensive support to international students, enhancing their integration and experience.
- Streamlined communication channels with stakeholders, improving collaboration and responsiveness.
- Coordinated university admission processes, ensuring timely and efficient onboarding of international students.
Experiencia
INTERNATIONAL RELATIONS SPECIALIST
Provide guidance and support to international students during their admission process and integration into university life., Establish continuous communication with relevant stakeholders., Schedule informational sessions for interested students, ensuring proper dissemination of dates and details.
OPERATIONS COORDINATOR
Initiated direct communication with restaurant managers to validate upcoming deliveries and seamlessly coordinated the dispatch process., Conducted rigorous daily accounting assessments, ensuring meticulous records of all completed deliveries and associated financial transactions., Facilitated the expansion of the company's culinary offerings by meticulously incorporating new restaurants and dishes into the portal, enhancing the variety available for client exploration.
CUSTOMER SUPPORT REPRESENTATIVE
Addressed customer complaints with a high level of professionalism, promptly resolving issues and ensuring customer satisfaction., Thoroughly and efficiently gather Shop information, access, and fulfill Shop needs, educate the Shop where applicable to prevent the need for future contacts, and document interactions through contact tracking.
BUSINESS DEVELOPMENT
Spearheaded the generation of high-quality prospects through targeted cold email campaigns, strategically identifying and reaching out to potential clients., Orchestrated and managed scheduled calls with prospective clients, offering in-depth explanations of services and products, fostering relationships for sustainable business growth., Conducted proactive follow-ups with existing clients, ensuring ongoing satisfaction and identifying opportunities for service enhancements.
OPERATIONS SUCCESS COORDINATOR
Set the conditions for drivers to meet the delivery promise and customer expectations., Manage delivery exceptions to ensure high quality service., Support company development and growth, create new processes, and refine operating procedures.
OPERATIONS MANAGER
Diligently followed up with new contacts and leads within the Customer Relationship Management (CRM) system, ensuring comprehensive and timely engagement., Executed administrative follow-ups with the legal department, overseeing the meticulous progression of property sales from initiation to successful closure., Proactively communicated with sellers and contractors as required, fostering collaborative relationships and facilitating seamless transactions.
SALES PROMOTER
Create and maintain a network of restaurants from which to identify new potential customers., Ensure customer satisfaction through continuous communication relationship management, solve any problems after implementation.
MEMBER SOLUTIONS
Sending studies via e-mail (360 per day)., Phone follow-up of participants., Preparation and management of responses to customer problems tickets (60 per day)., Registration of new members, recruitment of panelists for product interviews.
CUSTOMER SERVICE AGENT
Amazon customer service using telephone to resolve purchase and shipping concerns., Responsible for ensuring customer service experience and resolution of disputes with orders, for both Amazon credit cards and retail.
PLANNER OF NEW PROJECTS
Generate proposals for continuous improvement., Analyze the feasibility of projects: cost, investment recovery time, annual savings calculation, personnel required for implementation., Development of layouts.
ACCOUNTING ASSISTANT
Record and control the income - expenses of various companies, as well as the profit and loss statements.
INTERNSHIP IN SALES
Prospecting and closing sales with travelers, ensuring the satisfying customer experience in Los Angeles, California.
INTERNSHIP
Verification in municipalities of Puebla on the responsibilities of local governments (finance, education, lighting, paving).
INTERNSHIP
Verification in municipalities of Puebla on the responsibilities of local governments (finance, education, lighting, paving).
Habilidades
Transcripcion del Video
CV
Hello, I'm a professional with over 10 years of work experience. My area is of special care customer service and sales. And since 2021, unfortunately due to the pandemic, I lost my job, so I started working remotely and I know how to work in this kind of environment. Also I have been working with American clients since 2018. So that's why I'm the perfect candidate for this position.