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H

Hernán

English Teacher with diverse pedagogical and customer service experience

Contacto

Santa Marta, Magdalena Department, Colombia
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Competencias

English Language TeachingAdvanced

Designed and delivered English curricula for students and language learners

Customer ServiceIntermediate

Handled customer issues related to payments, services, and installations in call center environments

Sales DevelopmentIntermediate

Engaged prospects and scheduled appointments to support sales team efforts

Pedagogical SkillsAdvanced

Applied technical English and communicative grammar teaching techniques to enhance learning

Educación

Intesco Center
Completed Graduated

Idiomas

Spanishnative
EnglishAdvance C1
Frenchintermediate

Resumen

Experienced in teaching English and delivering customer support and sales development in bilingual and call center settings, with a focus on pedagogical excellence and client engagement.

Logros Clave

  • Taught English to multiple grade levels, incorporating new pedagogical methods
  • Prepared students for national exams and international English tests
  • Engaged potential clients through outbound sales calls and provided customer support across BPO roles

Experiencia

English Teacher

Colegio El Divino Niño
January 2016 - November 2021

Teaching English language to 9th, 10th and 11th grades, Involved new pedagogical concepts to enhance learning, Preparation for national exams (ICFES) and TOEFL JUNIOR

Sales Development Representative

M&M Solar Consulting
May 2024 - November 2024

Engaging with potential clients through outbound calls, Scheduling appointments and transferring qualified leads to the sales team, Providing excellent customer service

English Teacher

Coninglés
January 2012 - November 2014

Teaching English as a second language

Bilingual Agent

Teleperformance
January 2010 - December 2011

Solving customer issues with payments, installations, and services

Bilingual Agent

Allus Global BPO Center
January 2008 - December 2009

Solving customer issues with payments, installations, and services

English Teacher

Colegio Bilingue Integral
January 2015 - November 2015

Executing the curriculum for bilingual education in primary school grades

Habilidades

English Language TeachingCustomer ServiceSales DevelopmentPedagogical Skills
Publicado en CazVid - 3 jul 2025
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