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Hellen
Office Admin and Digital Marketing Professional with 5+ years in hospitality and advertising
Contacto
Competencias
Provided exceptional customer support across multiple roles including hospitality and rental services to ensure client satisfaction.
Crafted and optimized PPC campaigns on Google AdWords and Bing Ads, managing significant ad budgets and identifying growth opportunities.
Supervised store operations and rental services, coordinating relationships between clients, homeowners, and company staff.
Built and maintained relationships with suppliers, homeowners, renters, and clients across various roles to meet expectations and improve service delivery.
Handled basic social media activities to support marketing efforts, complemented by skills in marketing strategy and customer engagement.
Educacion
Idiomas
Resumen
Multifaceted professional skilled in digital marketing, customer service, operations, and relationship management across hospitality and advertising sectors. Adept at driving customer satisfaction, managing advertising campaigns, and streamlining operations.
Logros Clave
- Managed day-to-day operations at Rythmia Life Advancement Center, increasing sales opportunities through enhanced customer experience.
- Developed supplier relationships at Rythmia, reducing costs and boosting net sales within 6 months.
- Created and executed PPC advertising campaigns across Google and Bing, managing budgets up to $30,000 monthly for White Shark Media.
Experiencia
Office Admin / AIRBNB Co-host
Rentals Coordinator / Supervisor
Handling relationships between homeowners, renters and the company., Finding the right balance between all three parties to meet expectations and goals for each., Marketing & Sales
Reservations
Handling inquiries and processing reservations through different online platforms., Registering payments and transactions and assisting the property management department with different management duties and problem resolution tasks.
Store Manager and Customer Experience Specialist
Managed day to day operations of a holistic souvenir store., Established relationships with new suppliers which decreased costs and improved net sales in a period of 6 months., Increased selling opportunities through enhancement of buyers experience.
Digital Marketing Strategist and consultant
Creating and implementing advertising PPC Strategies in Google AdWords and Bing Ads., Setting up and optimizing a portfolio of various industries located in the US., Identifying upsells and cross-selling opportunities., Managing advertising budgets of up to $30,000 monthly.