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Heidy
Healthcare & Customer Service Advisor with 5+ years of client-focused experience
Contacto
Competencias
Utilized clear, confident communication to address customer inquiries effectively.
Applied asset management skills in providing solutions and support in client service roles.
Resolved client issues efficiently, ensuring client satisfaction and issue closure.
Prepared reports documenting customer interactions and service metrics.
Collaborated effectively within teams to meet service goals and improve processes.
Educacion
Idiomas
Resumen
Dedicated professional experienced in customer service, healthcare, and retail sectors. Skilled in communication, problem-solving, and report preparation, with a proven ability to work under pressure and deliver excellent client support.
Logros Clave
- Served as Advisor at ConcentrixDR, providing customer support and solutions.
- Worked in peak season as Healthcare Representative at NS Outsourcing DR, managing high-volume inquiries.
- Handled retail and banking customer interactions, enhancing communication and pressure management skills.
Experiencia
Advisor
Advisor in concentrixdr
Healthcare Representative
I was working in the pick season in this company as healthcare representative