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Heber
Data Analyst with 5 years of experience in healthcare and finance
Contacto
Competencias
Applied statistical techniques and data visualization to extract insights from complex datasets.
Constructed complex queries to retrieve and manipulate data from relational databases for reporting and analysis.
Created financial models, pivot tables, and automation macros to support analytical tasks.
Designed dashboards and reports using tools like Tableau and Power BI to communicate insights effectively.
Analyzed healthcare data to identify trends and support clinical and operational decision-making.
Educacion
Resumen
Dedicated data analyst with over 5 years of experience transforming complex data into actionable insights. Skilled in SQL, data visualization, and statistical analysis to support strategic goals in healthcare and finance sectors.
Logros Clave
- Developed and maintained dashboards that streamlined reporting processes, reducing report generation time by 30%.
- Led a project integrating new data sources, improving data accuracy and completeness for quarterly analysis.
- Collaborated with cross-functional teams to deliver insights that informed strategic decision-making in healthcare operations.
Experiencia
Trading Analyst
Developed advanced product knowledge to share current information while generating and delivering product quotes, Met with clients to determine financial objectives and assets, liabilities, cash flow, and other financial information
Customer Service
Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor, Resolved problems, improved operations, and provided exceptional service, Actively listened to customers' requests, confirming full understanding before addressing concerns, Managed a team of employees, overseeing hiring, training, and professional growth of employees, Worked with customers to understand their needs and provide excellent service, Maintained an excellent attendance record, consistently arriving at work on time
Contact Center
Contact Center, Help Desk, Tech Support, Help Line, Live Call Answering Service for Small Business, Property Management, Healthcare, Technology, Law Firms
Appointment Setter
Called outbound prospects, Scheduled meetings between prospective clients and Account Executives (AES), Used Google Calendar, Salesforce, RingCentral, and CRM, Followed up with the prospect until they signed up to our platform for referrals