Este es mi perfilContactar via CazVidEste perfil está escrito en inglés
Harvey
Collections and Account Management Specialist with 7+ years in finance and healthcare
Video resume
Contacto
Competencias
Developed and executed collection strategies across multiple organizations to ensure recovery of overdue balances.
Supervised call centers, conducted performance evaluations, and provided training feedback to agents.
Reviewed insurance eligibility, CPT codes, and processed follow-ups to ensure accurate billing and claims processing.
Monitored budget execution, prepared expense reports, and managed disbursement processes within military and civilian organizations.
Assisted consumers with inquiries, dispute processes, balances, and payments across financial and insurance contexts.
Educacion
Idiomas
Resumen
Experienced in collections, sales supervision, and healthcare insurance, with a proven track record of team leadership and process improvement.
Logros Clave
- Led call calibration and performance evaluations, improving team quality and productivity.
- Managed diverse roles across collections, sales, and medical insurance, demonstrating skill versatility.
- Supervised teams, monitored metrics, and ensured compliance with company and client goals.
Experiencia
Accountant specialist
Monitor the budget execution of the assigned military unit, Monthly payroll payment, Make accounting records of executed expenses, Manage the disbursement of funds with the finance department of the Nicaraguan army, Submit monthly expense report to the finance department of the Nicaraguan army
Collections specialist
Recovery of due credit card and loan balances, Assist the consumer with their inquiries or complaints related to the charges applied to their balance, Ensure compliance with consumer financial information privacy policy
Collections specialist
Recovery of expired credit balances for the purchase of home appliances in El gallo mas Gallo y el Verdugo stores, Guarantee compliance with the company's collection strategy as well as the quality of calls, Perform investigative work using specialized tools to contact consumers on the...
Telephone collections supervisor
Monitoring call quality of assigned agents, Provide feedback on areas of improvement opportunity to assigned agents, Monitoring of weekly and monthly metrics and indicators for each assigned agent as well as the work team, Guarantee compliance with the monthly recovery and KPR goal of the assigned...
Sales supervisor
Monitoring call quality of assigned agents, Provide feedback on areas of improvement opportunity to assigned agents, Conduct call calibration sessions with assigned team to achieve continuous quality improvement, Monitoring of weekly and monthly metrics and indicators for each assigned agent as...
Medical insurance specialist agent
Review the health insurance eligibility of the assigned patient and update insurance information if necessary, Check that the consumer's demographic information is correct to avoid rejected claims, Review the CPT codes, diagnosis code and modifiers according to client guidelines, Follow up...
Medical insurance specialist agent
Review the health insurance eligibility of the assigned patient and update insurance information if necessary, Check that the consumer's demographic information is correct to avoid rejected claims, Review the CPT codes, diagnosis code and modifiers according to client guidelines, Follow up...
Collections specialist agent
Collect overdue balances on consumer medical accounts, Send delinquent accounts to legal department, Send to the insurance area the accounts that were not billed to insurance carrier and that have not exceeded timely filling, Assist consumer with dispute processes, balance inquiries, unapplied...