Harold

IT Manager

Maintenance and configuration of every tech equipment (hardware & software, including servers, switches, cabling, softphones, office hardware, agent stations, electric wiring). Maintain balance between call volume and available agents in the outbound automated dialer. Uploading and managing Marketing Lists.

Listing Coordinator

Maintain Listings on the state's MLS updated.. Upload new listings with all details and pictures, including Open House info and information for showings.. Make searches for properties for the buyers and coordinate showings with the seller's agent.. Coordinate showings, photo-shoots, for-sale signs, smoke detectors auditory, and final walk for the seller's properties.. Prepare payroll report for execution for all remote employees in the Dominican Republic.

Customer Service Rep (Legal)

Gather all information regarding the customer’s situation. Evaluate whether possible client would qualify to be represented. Submit Possible Client’s information for approval. Inform Possible Client of submission’s outcome and educate on next step.

Operations Manager

Maintain communication with all guests on the assigned floor to identify their needs and comments.. Supervise all pertinent departments (Maid, Room Service, Minibar) to ensure they fulfill their duties with all rooms including: cleaning, order delivery and minibar re-filling.. Communicate with Concierge to request reservations for Restaurants, Golf and other activities.. Ensure all special requests are fulfilled at the specified times and dates.. Preparation of Romantic Bubble bath for the guests if requested.

Customer Service Representative

Maintained a balance between company policy and customer benefit in decision making; handled issues in the best interest of both customer and company.. Provided a high standard of customer service on the telephone and with visitors.. Served as clerical and provided customer service, both in-person and by telephone; screen, take messages and direct telephone calls to appropriate persons or departments.. Continuously evaluated and identified opportunities to drive process improvements that positively impact the customer’s experience.. Take supervisor calls as per customer request to the representatives.. Answer customer emails to resolve any inconvenience or question they may have.. Listen to agent calls and coach them on their opportunities to improve customer service quality.

Operations Supervisor