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Greta
IT Business Analyst at New York City Department of Correction
Contacto
Competencias
Extensive experience in gathering, analyzing, and documenting business requirements for complex projects.
Proven ability to analyze workflows and implement automation solutions to increase efficiency.
Skilled in conducting interviews, facilitating communication, and managing stakeholder expectations.
Experience leading requirements sessions and coordinating cross-functional teams for project delivery.
Provided functional support and troubleshooting for securities processing and banking systems.
Educacion
Idiomas
Resumen
Greta is a seasoned Business Analyst with over a decade of experience across governmental and financial sectors, excelling in requirements gathering, process automation, and stakeholder engagement.
Logros Clave
- Streamlined processes through automation, enhancing operational efficiency in correctional systems.
- Led requirements gathering and documentation for multiple high-impact projects across government and financial sectors.
- Contributed to the successful deployment of identity access management system for the Governor’s Office of Storm Recovery.
- Supported securities processing system improvements, reducing issue resolution time at Safra National Bank.
Experiencia
IT Business Analyst
Conduct stakeholder and user interviews to analyze current systems and processes to determine opportunities for automation. Prepare detailed business and functional requirements, flow diagrams using Visio, and User Interface mock-ups using Balsamiq Wireframe to support application development. Manage the statuses of the requirements throughout the System Development Lifecycle and redefine as necessary. Collaborate with Project Managers to develop project plans, test plans, and training plans, and track their execution through final production delivery. Coordinate and perform in-depth testing including Unit, Integration, System, and User Acceptance Testing to facilitate implementation
Business Analyst (Consultant)
Participated in the planning, design and deployment of the agency’s identify access management system. Worked closely with development staff and stakeholders throughout all stages of the product life cycle; created project plans, test plans, test scripts, and coordinated User Acceptance Testing. Collaborated with development and test team to execute test scripts, document the defects and coordinate re-testing. Worked with support team after deployment to measure the results of the initiatives and ensure the goals and objectives were achieved
Business Analyst (Consultant)
Worked with Subject Matter Experts to plan and execute the document storage solution, including documenting the processes required for remediation. Worked with business users and members of the development team to translate user requirements into stories in an Agile environment. Managed and participated in User Acceptance Testing (UAT) and Production Verification Testing (PVT). Updated Standard Operating Procedures (SOP) to document the changes to existing activities after enhancements
Business Analyst/Project Manager
Led the requirements gathering sessions for various projects including the eCTR Filing, Address Verification and Account Cross Sell, and prepared high level and detailed Business and Functional Requirements Documents to translate the requirements into system designs. Provided clear and consistent communication for project status both internally within the IT Department and with business users. Worked with the Quality Assurance team and IT Operations Manager to coordinate testing activities including functional, regression, system testing, integration and User Acceptance Testing. Liaised with third party vendor to coordinate testing activities for upgrades and enhancements to Episys, the core processing system
System Administrator
Provided functional support for Phase 3, the securities processing system. Re-created users’ issues to determine cause and appropriate corrective action; documented and forward requests for modifications or enhancements to third-party vendors and the appropriate business user. Escalated and track technical issues, follow up with users, provide feedback, and see problems through to resolution. Build and execute test plans and test cases with cross functional team members; facilitate discussions on defects as well as provide step by step instructions for using components within the system