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Gonzalo

Facilities Coordinator with 5+ years in service management and coordination

Video resume

Facilities Coordinator with 5+ years in service management and coordination
Can you describe a time when you successfully managed multiple dispatch requests? What strategies did you use to prioritize them?

Contacto

Ciudad Juárez, Chihuahua, Mexico
Disponible en CazVid
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Competencias

Vendor CoordinationAdvanced

Handled vendor assessments, estimates, and service scheduling to support facility operations.

Customer ServiceAdvanced

Provided responsive support on rebate programs and handled inquiries via calls and emails.

CommunicationAdvanced

Effectively interacted with clients, vendors, and internal teams to ensure service quality and follow-ups.

Program and Service Request ManagementIntermediate

Utilized internal ticket systems to track and manage service requests timely.

English Language TeachingAdvanced

Delivered English language instruction across various institutions, adapting content for different skill levels.

Educacion

Law and International Affairs
Universidad Interamericana del Norte (UIN)
Completed 2004

Idiomas

EnglishFluent
SpanishFluent

Resumen

Experienced in managing vendor relations, service requests, and delivering bilingual customer support, with a strong background in education and communication.

Logros Clave

  • Coordinated services between offices and vendors to ensure timely delivery
  • Managed service requests efficiently through internal ticket systems
  • Maintained ongoing communication and follow-up on work orders

Experiencia

Facilities Coordinator

Fred Loya Insurance
2023 - 2025

Coordinating the rendering of services needed by the offices with the Vendors, Managing service requests through an internal ticket system, Contacting Vendors for assessments and estimates, Following up on work orders until completion

Customer Service

360insights
2021 - 2023

Handling incoming calls regarding rebate status and program information, Providing website assistance for rebate processing, Interacting with consumers via email

Lead generator/ Screener

Autosmart Insurance
2018 - 2020

Contacting potential customers for auto insurance, Providing information on types of coverage, Collecting vehicle details for insurance quotes

English Teacher

CEDI (Centro de Ejecutivo de Idiomas)
2015 - 2017

Teaching English to beginners and advanced students, Conducting classes at companies and schools

English Instructor

S.T.I (Specialized Training Institute)
2011 - 2014

Teaching English classes at various plants, Adapting lessons for different skill levels

English Teacher

Ingles Conversacional Intensivo
2008 - 2010

Delivering English classes according to the established program, Creating exams and evaluating student progress

Habilidades

Vendor CoordinationCustomer ServiceCommunicationProgram and Service Request ManagementEnglish Language Teaching
Publicado en CazVid - 17 may 2026
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