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Given
Verifications & Payments Specialist with 5+ years of financial and compliance expertise
Contacto
Competencias
Utilized Excel, Google Workspace, and CRM tools to analyze and report data accuracy and discrepancies.
Performed identity checks, documented compliance, and ensured adherence to regulatory standards.
Managed customer payment flows and investigated irregularities using platforms like Paystack, Peach Payments, and Payfast.
Maintained transparent communication with internal teams and customers regarding account verifications and payment issues.
Supported logistics operations by ensuring documentation alignment with industry standards at Novartis.
Resumen
Experienced analyst with a focus on identity verification, payment systems, and compliance across financial and logistics sectors.
Logros Clave
- Led identity verification processes ensuring compliance and audit readiness at Rentoza
- Managed payment systems and resolved irregularities across multiple platforms such as Shopify and Paystack
- Supported logistics and supply chain documentation compliance at Novartis
Experiencia
Senior Verifications Analyst
Spearhead the verification of identity, documentation, and compliance across customer accounts., Coordinate with internal departments and third-party entities to ensure completeness of documentation., Analyze verification data for discrepancies, ensuring it aligns with internal risk standards and...
Payments Systems Administrator
Manage customer payment flows using Shopify, Paystack, Peach Payments, and Payfast., Monitor and report on payment irregularities, perform root cause analysis and resolution., Track and audit payment histories to maintain accuracy in customer billing records., Support financial compliance with...
Customer Support Agent
Investigate customer payment issues and work toward amicable resolutions., Maintain transparent records of customer escalations related to accounts or verification., Communicate with stakeholders regarding compliance-related actions and status updates.
Business Administration Trainee – Supply Chain
Managed compliance-related documentation in logistics and supply chain operations., Prepared SIT files, supported audit-ready reporting for goods flow and delivery tracking., Worked cross-functionally to align inventory practices with company and industry standards.