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G

Gerardo

Quality Assurance Manager with 5+ years in retail and service industries

Contacto

Bluffton, Indiana, United States
Abierto a remoto
Disponible en CazVid
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Competencias

Quality AssuranceIntermediate

Developed testing plans, executed tests, and ensured compliance in a QA role.

Customer ServiceAdvanced

Handled customer relations, resolved issues, and maintained strong communication across retail and hospitality roles.

Team ManagementIntermediate

Managed staff, oversaw operational activities, and coordinated team efforts at Gold Team Gym and retail stores.

Operational OversightIntermediate

Supervised daily operations, strategic planning, and reporting tasks across multiple roles.

Sales & Product KnowledgeIntermediate

Assisted customers, supported product sales, and enhanced feedback collection in retail environments.

Educacion

Instituto Experimental La Salle

Idiomas

EspañolNative
InglesHigh level

Resumen

Experienced in quality assurance, customer relations, and team management across retail, hospitality, and healthcare sectors, with a focus on compliance, operational efficiency, and customer satisfaction.

Logros Clave

  • Developed testing plans and executed tests to ensure compliance at Care Solace.
  • Managed operations and team at Gold Team Gym, overseeing strategic planning and reporting.
  • Led customer relations and sales efforts at multiple retail establishments, improving service and sales outcomes.

Experiencia

Paralegal Assistant

Tingen Law PLLC
January 2024 - To date

Quality Assurance Manager

Care Solace
November 2021 - April 2024

Developing Testing Plans, Executing Tests, Collaboration, Documentation, Compliance Checks

Administrator

Gold Team Gym
April 2018 - October 2021

Strategic Planning, Operational Oversight, Team Management, Customer Relations, Performance Monitoring, Reporting

Front Desk Manager

Grand Roatan Resort
July 2015 - December 2016

Front Desk-Check in/out, Reservations

General Manager

Aldo Shoes & Accessories
November 2009 - September 2010

Customer Relations, Sales, Billing

General Manager

Charly Store
November 2008 - October 2009

Sales

Sales Representative

Malibu Store
February 2017 - March 2018

Assisting Customers, Communication, Problem Resolution, Product Knowledge, Customer Feedback, Follow-Up

Customer Service Agent

Start k - T-Mobile

Habilidades

Quality AssuranceCustomer ServiceTeam ManagementOperational OversightSales & Product Knowledge
Publicado en CazVid - 17 may 2026
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