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Gerardo
Project Manager with 8 years of experience in the IT industry
Contacto
Competencias
Oversaw project planning, execution, and delivery in the IT sector.
Directed diverse teams to achieve project goals and maintain team cohesion.
Built and maintained relationships with clients to support project success.
Facilitated communication among project stakeholders to ensure alignment.
Educacion
Resumen
A dedicated project manager with 8 years of experience leading software development projects, managing teams, and building client relationships in the information technology industry.
Logros Clave
- Led cross-functional teams to deliver software projects on time and within scope.
- Coordinated project workflows, improving efficiency and communication.
- Managed client relationships, ensuring satisfaction and repeat business.
Experiencia
Administrative assistant
Filing and distributing files, Using the CRM system, Providing customer service by phone
Calls Agent
Customer service for the Walmart Chat account, Managing company policies regarding sales, shipments, and returns, Conflict resolution and negotiation with customers
Calls Agent
Informing clients and associated drivers about Lyft services, Calculating rates and coverage areas, Maintaining positive attitude and open to solutions
Chat Agent
Providing detailed information about building or home products, Multitasking with multiple clients
Calls Agent
Providing customer service regarding telephone and internet services, Information on equipment offers or upgrades
Calls Agent
Customer service and logistics tasks, Reporting on estimated arrival times of packages
Continuing studies and helping with family business management
Calls Agent
Responding to questions related to post-covid19 security protocols, Booking flights and accommodation
Tech support agent
Resolving problems related to external connections or internal equipment, Scheduling technicians