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Gerardo
Data Analyst with 3 years of experience in financial services
Contacto
Competencias
Applied statistical and analytical techniques to interpret complex datasets and support business insights.
Utilized SQL for data extraction, manipulation, and querying across large databases.
Created reports and dashboards using Excel, Tableau, and Power BI to visualize performance metrics.
Worked with cross-functional teams to understand data needs and communicate insights effectively.
Educacion
Resumen
Dedicated Data Analyst with 3 years of experience in financial services, skilled in data interpretation, visualization, and collaborative problem-solving.
Logros Clave
- Led data collection and analysis to support financial decision-making processes.
- Developed dashboards and reports to visualize key performance indicators.
- Collaborated with cross-functional teams to implement data-driven solutions.
Experiencia
Route coordinator
Monitor and follow up terrestrial and aerial shipments, Advice on delays and ETA's
Technical support
Customer support and tier1 technical assistance for GPS devices installation and performance.
Tier2 Dispute Support, Escalations Agent Chime Bank
Taking care of written dispute claims that have been escalated for special follow up and resolution.
Customer care and technical support for Siemens
Tier 1 technical assistance over the phone for Siemens employees regarding their work tools such as intranet, software and work devices.
Customer care and technical support
Tier 1 technical assistance over the phone to end user customers having issues or questions regarding the software.
HD assistant / contact center executive
Customer support for the HD web portal, processing requests and backoffice activities.
Night shift Auditor
Night audit, closing and bank reconciliations, collating terminals and income, hotel occupancy level and comparisson.
HR Recruitment assistant
Providing support to field recruiters processing candidates hiring process and administrative tasks and reports.