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Interprete y docente con más de 3 años en atención multilingüe
Contacto
Competencias
Capacidad para comunicar eficazmente con hispanohablantes y anglófonos en contextos médicos, comerciales y educativos
Habilidad para gestionar altas volúmenes de llamadas, recopilar información y coordinar citas eficientemente
Experiencia en impartir clases de inglés utilizando diferentes metodologías y recursos didácticos
Capacidad para responder a las necesidades de diferentes perfiles y mantener altos niveles de satisfacción
Idiomas
Resumen
Profesional con experiencia en interpretación, gestión de citas y enseñanza de inglés, enfocado en ofrecer servicios de alta calidad y adaptabilidad en entornos diversos.
Logros Clave
- Aumentó las llamadas diarias en First Contact a 35-40, demostrando crecimiento en responsabilidades
- Realizó entre 100 y 150 llamadas diarias para asegurar citas en Dental Care
- Enseñó inglés a niños y adultos de distintos países, adaptándose a diversas edades y niveles
Experiencia
Interpreter
Responsible for accurately interpreting patient's and provider's responses., Via video calls I promptly introduced myself using my interpretation's number., Patients were Native Spanish speakers with no English skills., After listening to the patient's medical concerns, I interpreted the patient's medical concerns to the provider word by word in English and vice versa., Made sure if the patient had any more requests., After 30 days from getting hired, my calls increased to 35 -40 calls per day.
Appointment Setter
Used strong communication skills to earn the leads trust and get them on the calendar., Performed anywhere from 100 -150 calls per day both inbound and outbound., Redirected calls promptly and professionally., Collected relevant information, then scheduled appointments according to lead needs., Responded to inbox emails., Called leads that didn’t show up to the appointment., Supported team by maintaining high level of service and professionalism on all calls.
Online English Teacher
Studied the selected teaching material prior to the class., Introduced each other, engaged in the teaching material, motivated students to try and make efforts., Taught kids and adults from around the world., Welcomed positively any mistakes with warm and positive response., Asked if my speaking speed was appropriate for them., Used different methods when they couldn't understand something., Always asked if they had any questions., Utilized TPRs and props., Rewarded young students with stickers and adults with claps or encouraging words/phrases., Last 3 minutes of class, gave feedback on how they did in class and what needs to be practiced.