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Georgina
Dispatcher & Scheduling Specialist with 4+ years in operational support
Contacto
Competencias
Coordinated dispatch and scheduling activities to optimize work order execution and resource utilization.
Provided operational, technical, and troubleshooting support to partners and clients across multiple roles.
Utilized tools like Excel and Power BI to generate reports, monitor trends, and identify improvement opportunities.
Facilitated clear communication between teams, clients, and vendors to ensure smooth operations.
Handled case management and workflow tracking using Salesforce and internal systems to maintain accurate records.
Educacion
Idiomas
Resumen
A dedicated professional with extensive experience in dispatching, customer support, and operations management, committed to process optimization and stakeholder satisfaction.
Logros Clave
- Managed and monitored over 200 work orders weekly, ensuring timely execution and incident resolution.
- Built strong relationships with partners and clients to enhance service quality and adherence to policies.
- Contributed to process improvements by suggesting system enhancements and supporting workflow optimization.
Experiencia
Dispatcher & Scheduler Specialist
Provided Partner Support: Serve as the primary point of contact for partners via email and phone, delivering prompt and effective operational and technical assistance., Received and managed tickets from remote agents requiring on-site intervention, ensuring accurate follow-up and task assignment.,...
Partner Success Account Manager
Provided Partner Support: Serve as the primary point of contact for partners via email and phone, delivering prompt and effective operational and technical assistance., Troubleshoot and Resolve Issues: Investigate and address partner concerns, providing tailored solutions and escalating complex...
Logistics Coordinator L2
Self-Management: Lead workflow independently, prioritize tasks, and make strategic decisions to maintain operational efficiency., Leadership: Provide mentorship and guidance to junior team members, fostering their professional development and enhancing teamwork., Live Trip Monitoring: Oversee and...
Logistics Coordinator
Collaborated with Team Members: Worked closely with a dynamic team to provide top-tier customer service and support in the transportation industry., Managed Client Accounts: Served as the primary point of contact for client inquiries, issues, and requests, ensuring optimal satisfaction and...
Legal and Financial Compliance Analyst
Monitored Compliance Standards: Ensured adherence to internal policies and external regulatory requirements to maintain legal and ethical standards., Maintained Compliance Documentation: Organized and managed compliance-related documentation, ensuring accuracy and completeness for audits and...
Escalation Specialist
Provided Exceptional Guest Service: Delivered attentive and personalized service, addressing guest inquiries, concerns, and special requests to ensure a memorable stay., Managed Guest Check-Ins and Check-Outs: Facilitated smooth and efficient check-in and check-out processes, ensuring a welcoming...
Customer Service Specialist
Provided Exceptional Customer Service: Delivered high-quality service to guests, addressing inquiries, resolving issues, and fulfilling requests to ensure a positive and memorable experience., Managed Reservations and Bookings: Assisted guests with making, modifying, and canceling reservations,...
Sales Representative
Prospected New Sales Leads: Identified and pursued new business opportunities through prospecting, cold calling, and networking to expand the client base., Closed Sales Transactions: Successfully closed sales deals by addressing client needs, presenting hotel services, and negotiating terms to meet...