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Gabriel
Customer Service & Operations Specialist with 10+ years experience
Contacto
Competencias
Provided customer support across multiple industries including retail, telecom, and technology, ensuring customer satisfaction.
Led and trained teams of agents in customer service, QA, and support roles, managing workflows and processes.
Performed basic troubleshooting and guidance for customers, assisting with account issues and product setups.
Managed inventory, product preparation, and logistics in warehouse and operational settings.
Promoted and sold telecom and cable services, engaging customers and supporting sales targets.
Educación
Idiomas
Resumen
Experienced in customer support, team management, troubleshooting, and operational tasks across diverse industries including telecom, retail, and hospitality. Skilled in handling customer accounts, resolving disputes, and leading teams to ensure quality service delivery.
Logros Clave
- Led a team of 15-25 agents at Tata Consultancy Services, ensuring quality and compliance
- Managed customer accounts and resolved disputes for major telecom clients such as AT&T and Comcast
- Handled diverse responsibilities including troubleshooting, sales, inventory management, and onboarding at multiple organizations
Experiencia
Checking inventory of the items and components in stock, Getting ready the products to ship to different locations, Make sure all the products are working properly
Customer services and sales for enterprise campaign, Making sure the customers will get the car reservation properly booked
Senior process executive chat services
Basic troubleshooting under customer accounts, Guidance on the process to create electronic documents to sign, Walkthrough customers to create web form links for documents to sign, Backlog working under case support tickets from French customer under the same project
Customer services and sales representative for Comcast products
Collections agent
Charges, Manage accounts, Creating cases for dispute or resolution for charges in pending
Customer Service Agent
Customer Services for all the customers in United States for JCPenney.com, Retail information delivery information for the packages, Support Trainer: Teaching about the process and policies about the camping, Floor Support: Helping people about the questions and finding documents for the policies camping, QA Agent: Quality Agent full trained and helping during peak season for 2 years already, Team lead: in charge of a team of 15 to 25 agents
Agent
Customer services for all the customers in United States for Amazon.com, Retail information, Delivery information for the packages and special customer services for credit cards support services
Agent
Customer services for American Cable Company Comcast, General information of the services, Billing department, Technical support
Front desk
The care of the income of employees and visitors, Patrols, Care of parking as well as within the Warehouses
Security Guard
The care of the income of employees and visitors, Patrols, Care of parking as well as within the corporate towers, Constant vigilance in the department of monitoring and verifying the 11 elevators are working properly
Storer
Mainly care inputs for classes, Look after their expiration date and give rotation to inputs, Care of kitchen utensils, Preparing trays of inputs for classes and receiving supplies and cleaning products for school
Salesman
Promote enterprise services such as cable, phone and internet
General Employee
Charge of cleaning area and meeting rooms, Cleaning and distribution of kitchen utensils, Occasionally as a waiter and assistant cook
Telephone Agent
Customer service to Telcel users via telephone, Activations and high of lines as well as income balance
General Employee
Preparation of food, hamburgers, and fried fish products, Cleaning the kitchen, utensils, and preparation areas