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Frida
Customer Service & Administrative Professional with 10+ years of diverse experience
Contacto
Competencias
Delivered customer support, troubleshooting, and conflict resolution across multiple sectors including banking, telecom, and insurance.
Managed appointments, event planning, billing, reporting, and social media for healthcare and nonprofit organizations.
Provided Spanish-English interpretation services in medical, legal, and corporate settings across the US.
Handled fraud alerts, security inquiries, and account support for financial services and online platforms.
Organized events, managed social media accounts, and coordinated marketing efforts for clinics and nonprofits.
Educacion
Idiomas
Resumen
Experienced in customer support, fraud prevention, translation, and administrative tasks with over 10 years of successful application in diverse settings.
Logros Clave
- Handled security and fraud concerns for American Express Card Members, managing high-risk alerts and security inquiries
- Provided translation and interpretation services across healthcare, banking, and government institutions nationwide
- Coordinated event planning, report generation, and social media management for nonprofits and clinics
Experiencia
Fraud Analyst
Preventing and handling security and fraud concerns for American Express Card Members in the US, Providing attention for low and high risk security alerts, Handling non recognized charges, account takeovers, ID theft, Digital Wallets fraudulent provisioning, Fraudulent Applications, Counterfeit...
Medical Interpreter
Providing interpretation and translation services, Spanish to English for physicians, hospitals, banking and insurance institutions, and government institutions all across the US.
Administrative assistant
Event planning, Meeting management, File management, Billing administration, Tax preparation, Generating annual and monthly reports, Managing social media.
Customer Service Representative
Support for drivers in the enterprise, L3 escalation department, Updating and taking care of personal information, Payments, Troubleshooting the app when it was not working, Managing fraud and account takeovers.
Customer Service Representative
General customer service attention, Sales, Offering new plans and benefits, Explaining billing and checking billing concerns, Payment inquiries and concerns, Performing troubleshooting for Verizon services.
Customer Service Representative
Providing support to people who had car insurance with Allstate, Attending to the consumer, Identifying the required service, Locating service providers, Arranging the service.
Virtual Assistant
Management and appointments, Appointment generation and management, Follow-up in medical administration, Translating and creating doctor’s blog articles.
Sales Management Assistant
Event planning, Appointment management, File management, Brand presentation to patients, doctors, and clinics, Clinics and doctors mapping, Management of team shores and goals, Marketing management, Social media.
Customer Service Representative
Support in an escalation department handling protection agreements for furniture and appliances, Handling damaged products inquiries, Taking care of refunds, exchanges, and replacements.