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Alexander

Customer Success & Sales Specialist with 7+ years in financial services

Video resume

Customer Success & Sales Specialist with 7+ years in financial services
Please record a video speaking in English about your experience.

Contacto

Santo Domingo, Nacional, Dominican Republic
Abierto a remoto
Disponible en CazVid
Contactar via CazVid

Competencias

Client Relationship ManagementExpert

Extensive experience building rapport, understanding client needs, and maintaining long-term partnerships in financial and service industries.

Negotiation & Deal ClosureAdvanced

Negotiated contract terms and deal structures across different roles to ensure client satisfaction and business growth.

Customer RetentionAdvanced

Focused on subscriber and client retention through personalized service, issue resolution, and relationship management.

Contract Analysis & RenewalAdvanced

Analyzed contracts and managed renewals for MCA and financial clients to foster ongoing engagement.

Product Knowledge & EducationIntermediate

Educated clients about product and service offerings to support their goals and enhance customer experience.

Educacion

Global Academy
Utah State University
Completed August 2013
High School Diploma
Colegio San Francisco de Asís
Completed May 2008

Idiomas

SpanishNative or Bilingual
JapaneseElementary
EnglishFull Professional

Resumen

Experienced in client relationship management, contract renewals, and customer satisfaction across financial and service industries.

Logros Clave

  • Built and maintained long-term client relationships, fostering repeat business in MCA and financial sectors
  • Managed renewal processes, negotiated terms, and ensured customer satisfaction across multiple roles
  • Developed tailored funding and renewal solutions, aligning with client financial goals and needs

Experiencia

Sales Executive

GovAssist
August 2025 - Present

Junior Renewal Manager

Bitty Advance
November 2024 - May 2025

Analyzed existing contracts and assessed client needs to offer tailored renewal solutions aligned with financial goals., Managed renewals efficiently, negotiated terms, and ensured customer satisfaction to drive repeat business., Built and maintained strong client relationships, fostering long-term...

Renewal Specialist

Bitty Advance
July 2024 - November 2024

Analyzed existing contracts and assessed client needs to offer tailored renewal solutions aligned with financial goals., Managed renewals efficiently, negotiated terms, and ensured customer satisfaction to drive repeat business., Built and maintained strong client relationships, fostering long-term...

MCA National Account Executive | Customer Success Specialist

One Park Financial
July 2021 - July 2023

Building and maintaining strong relationships with clients across various industries, understanding their unique needs, and providing tailored funding options to support their growth., Navigating the complexities of the MCA market, negotiating deals, and ensuring client satisfaction.

Sales Development Specialist

MONAT Global
February 2017 - February 2020

Managed a portfolio of clients at MONAT Global, providing personalized product recommendations and guiding them through their purchasing journey., Educated clients about Monat’s product offerings to help them achieve their hair and skincare goals., Resolved customer issues, drove sales, and boosted...

Retention Specialist

SiriusXM
February 2015 - February 2016

Focused on keeping valued subscribers engaged and satisfied with their service., Understanding customer needs, addressing concerns, and offering tailored solutions to ensure long-term satisfaction and loyalty.

Customer Service Team Lead

Verizon Wireless World
February 2014 - December 2014

Habilidades

Client Relationship ManagementNegotiation & Deal ClosureCustomer RetentionContract Analysis & RenewalProduct Knowledge & Education
Publicado en CazVid - 17 may 2026
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