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Franklin
Content Editor & Coordinator with 8+ years in Education & Client Success
Contacto
Competencias
Set up, managed, and automated CRM accounts for client and sales processes.
Developed educational content for Spanish language learners and other educational purposes.
Provided live Spanish-English interpretation and medical translation for clients and medical providers.
Managed lead qualification calls and follow-ups, maintaining client relations across roles.
Taught Spanish to diverse learners and served as a teaching advisor at educational institutions.
Educacion
Idiomas
Resumen
Experienced education and client service professional with expertise in CRM automation, content creation, and language interpretation.
Logros Clave
- Taught Spanish to students of all levels, creating educational content
- Managed CRM accounts and automations for sales pipelines at R.E. Amplified Academy LLC
- Provided live medical translation and interpretation support at CenterTel BPO
Experiencia
Instructor, Content Editor and Coordinator
Taught Spanish to English-speaking students at all levels, Worked as a personnel manager, Data manager, CRM specialist, Teaching advisor, Created content for educational purposes
Medical interpreter
Provided communication assistance for English speakers and medical service providers, Facilitated live translation from Spanish speakers and vice versa
IT and automation specialist
Set up and followed up on clients' CRM accounts, Managed automations and functions for leads' pipelines
Client success agent
Managed lead for reverse mortgage brokers, Contacted interested applicants to prequalify them, Followed up manually by phone calls and SMS, Reviewed automated AI follow-ups, Maintained communication with clients