Franco - Customer Service & Travel Specialist with 4+ years in Airlines & Healthcare

Extensive experience assisting customers in airline, healthcare, and retail sectors, ensuring satisfaction and problem resolution.

Handled customer complaints and claims effectively, maintaining high service standards across roles.

Utilized CRM platforms for tracking customer interactions, case management, and service follow-ups.

Ensured adherence to airline, healthcare, and company policies, including HIPAA and governmental travel regulations.

Collaborated with teams in service delivery, coordination, and support functions for enhanced operational efficiency.

Provided high-quality customer service and personalized assistance to passengers on both domestic and international flights., Managed flight bookings, including creating new reservations, handling changes, cancellations, and ticket issuance., Rescheduled flights due to voluntary or involuntary...

Provided personalized customer support in the healthcare sector, assisting members with a wide range of medical service inquiries., Scheduled and rescheduled medical appointments according to member needs and plan guidelines., Handled Primary Care Physician (PCP) change requests, ensuring updates...

Provided customer service support in the appliances department, ensuring timely and effective resolution of inquiries and issues., Handled customer complaints and claims related to damaged or defective products, delivery delays, and service dissatisfaction., Processed product exchanges and returns...

Delivered personalized and attentive service to guests, ensuring a memorable and high-quality dining experience., Presented the full menu, highlighting chef’s recommendations, daily specials, and best-selling dishes., Provided expert guidance on steak cuts and ideal cooking temperatures, helping...